Settings and activity

4 results found

1. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   43 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Neeru supported this idea  ·  Oct 17, 2025

2. Add filter for Holiday 'Queue is Open' System Alerts

   83 votes

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   New  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Neeru supported this idea  ·  Oct 17, 2025

3. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   106 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Neeru supported this idea  ·  Oct 17, 2025

4. Canned response in initial outbound email/SMS

   1 vote

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Neeru shared this idea  ·  Oct 17, 2025