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  1. Analytics Report counting number of transferred calls to an external number

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Annette commented  · 

    Adding a report that counts the number of calls transferred from the IVR to an external number will give us visibility into how many callers are being routed to a third-party supplier. This serves as both a check-and-balance measure and a way to validate that our patients are successfully connecting with the appropriate company to receive the services they need.

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    Annette commented  · 

    Adding a report that counts the number of calls transferred from the IVR to an external number will give us visibility into how many callers are being routed to a third-party supplier. This serves as both a check-and-balance measure and a way to validate that our patients are successfully connecting with the appropriate company to receive the services they need.

    Annette supported this idea  ·