Analytics Report counting number of transferred calls to an external number
Wants to know how many calls got transferred from their answering service number (external number) which is set to forward their calls after their working hours.
Amanda
shared this idea
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Annette
commented
Adding a report that counts the number of calls transferred from the IVR to an external number will give us visibility into how many callers are being routed to a third-party supplier. This serves as both a check-and-balance measure and a way to validate that our patients are successfully connecting with the appropriate company to receive the services they need.
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Annette
commented
Adding a report that counts the number of calls transferred from the IVR to an external number will give us visibility into how many callers are being routed to a third-party supplier. This serves as both a check-and-balance measure and a way to validate that our patients are successfully connecting with the appropriate company to receive the services they need.