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← RingCentral Ideas

Settings and activity

13 results found

  1. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

    16 votes

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    New  ·  2 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Delia supported this idea  · 
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    Delia commented  · 

    I agree that this feature is available in EX, why isn't it always available in CX?

  2. Timezone option for Historical Reports

    8 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Delia supported this idea  · 

  3. RNA State Duration option

    14 votes

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    New  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Delia supported this idea  · 

  4. transfer

    68 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Delia supported this idea  · 

  5. Post call status to remain the same as the pre-call status for the agents/supervisors

    10 votes

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    Planned  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Delia commented  · 

    if you are in working state and need to dial out, it should 100% put you back into working instead of available after that call.

    Delia supported this idea  · 

  6. Agent DND state

    7 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Delia supported this idea  · 

  7. Preserve Caller ID When Transferring from RingCX to RingEX

    40 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Delia supported this idea  · 

  8. View Ring CX Realtime dashboards in minutes and seconds.

    101 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Delia supported this idea  · 

  9. Custom Time for DNC

    9 votes

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    New  ·  2 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Delia supported this idea  · 

  10. Automatically log the RingCX agent out after they stay idle for a certain period of time

    8 votes

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    Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Delia commented  · 

    This should be easy to opt out of if you do implement it.

  11. Dispositions

    13 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Delia supported this idea  · 

  12. Align RingCX Agent 'Stats' Tab with Real-Time Analytics: Split 'Presented' into Inbound & Outbound

    25 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Delia supported this idea  · 

  13. RingCX | Add a conference button on the RingCX App

    3 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Delia commented  · 

    A call center phone application should 100% include a conference button.

    Delia supported this idea  ·