Post call status to remain the same as the pre-call status for the agents/supervisors
When an agent or supervisor's pre-call state is Working, their status should remain the same after every inbound call or outbound call.
10
votes
Mark Anthony
shared this idea
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Delia
commented
if you are in working state and need to dial out, it should 100% put you back into working instead of available after that call.
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Amanda
commented
This is extremely helpful, so agents do not need to check their status every time they receive a call. It is very easy to miss and ultimately, leads to many missed calls.