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  1. AI Langauge Selection

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    New  ·  1 comment  ·  Phone & Messaging » IVR and call handling  ·  Admin →
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    Dennis commented  · 

    We have been getting a lot of complaints from customers asking why they need to choose English when this is America and English is the primary language. Why not ask if Chinese, Russian other languages are not asked? Maybe change the greeting to allow a customer to choose Spanish if they prefer and proceed in English?

    Dennis supported this idea  ·