40 results found
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Add "order status" in phone system
Adding "order status" in the phone system. For example, when a customer calls in, they can put their order number in and it will tell or show them the estimated time that it would be ready.
3 votes -
Nuisance caller re-direct
To combat nuisance callers, we have found that utilising the call blocking feature on the Super Admin account to not be the best method. When these rules are applied, it is very obvious to the nuisance caller that they have been blocked, therefore can simply change the number that they are calling from to circumvent this.
What we have found to be a lot more beneficial is to configure custom rules which re-directs certain caller IDs to a call queue which isn't manned. This then gives the appearance to the nuisance caller that they are waiting in legitimate queue, reducing…
2 votes -
Different Call Status for missed Out of Hours calls
There should be a different status/call result for calls missed during a working day and calls missed outside of working hours.
We run an 8am - 5pm technical support service, and calls received outside of these hours are categorised as 'missed'. Calls that come in during these hours that don't get answered are also categorised as 'missed'. This means we can't rely on using %missed as a KPI.
If calls outside of working hours had a different call result, this would improve performance reporting hugely.
3 votes -
change hold music in call queue
I would like to upload a custom hold music in the call queue so when customers are on hold they hear our custom announcements.
2 votes -
Resolve voicemail to text. Some voicemail transcriptions fail.
Some voicemail transcription emails do not have the transcription of the voicemail.
4 votes -
Internal Direct Calls to Bypass Ring Group Settings
The customer is requesting a setup where internal calls are routed solely to the user's desk phone, mobile, or desktop application—excluding any additional users defined in their ring group settings. These ring group settings should only be applied to external or client calls received through the direct number shared with clients.
2 votes -
After hours - Exemption
It would be ideal if there were a way to create an exception to the after-hours rule—specifically, to allow internal calls to still ring the device even when after-hours routing is set to forward calls to a mobile number.
3 votes -
Custom Intercept Handling for Terminating Calls with No Message
Custom Intercept Handling for Terminating Calls with No Message
2 votes -
Share Recorded Link from the Admin Portal
I would like to have the option to share a recorded call link directly from the web portal.
1 vote -
Outbound Caller ID for Extension Name
We would like to have an option to enable something on the account so the name of the extension calling will show as caller id so our clients will know who is calling. When calling out, it should show the caller ID name, the caller ID number and the caller ID specific on the name of the extension calling. Or you can just add more characters on the caller ID name
1 vote -
Robo Call Hang up feature
One suggestion I have for the Robo-Call issue is for ring central customers / clients to have an option to set up a “Must Dial Operator" or “Must Dial Extension” or anything that requires the caller to dial something to continue or the call hangs up; instead of the robo-call tying up your line and running up a bill because the Robo-caller didn't dial anything. This feature would save your clients a lot of money should the robo-call be terminated due to inaction on the Robo-Callers side.
1 vote -
IVR Multi digit
The customer is requesting to have multi-digit keypress options configured for their RingCentral IVR.
1 vote -
Temporary Inbound Rule to Change Greeting
I want to be able to adjust the auto-receptionist inbound call handling to change the greeting temporarily (such as on days when the office is closed, etc.)
2 votes -
AI back up extension goes to message only extension
Related case 28906919. UID 159002040.
Hi Team,
AI receptionist for Seth Solutions is unique as this applies during off hours.
Currently we dont have option for backup extension to select message only extension.
Client prefer to have that option so that in the event that caller asked for a live agent. It will just go directly to their mailbox.I an writing this on behalf of Seth Pearcy.
Regards.
Ram Carillo
APAC - TSR1 vote -
Transfer straight to voicemail.
We would like an option to transfer a caller directly to an individual's voicemail box if the person is busy. We can only transfer to their line and their phone will ring before allowing the caller to leave a voicemail. I was given a work-around by RingCentral's technical support, *extension#, but it would be nice if there was a button so you don't need to remember everyone's extension numbers.
1 vote -
AI Assistant to answer calls if no one answer calls in a call queue
use the AI Assistant but have it answer only if no one answer calls in a call queue or after a few rings
1 vote -
Have an option to still ring the user's phone even if the Call Forward is enabled
Looking to have an option to still ring my phone even if I enable the Call Forward feature to ring to another user or phone number.
1 vote -
Call recording
I want the call to go to voicemail if we are not available. But if we are available, I need a recording to notify this call may be recorded before it goes to the active agent. Currently, if we are not avail, the recording gives the disclaimer and the voice mail message. Case #28781387
1 vote -
Keep the cyber criminal out of my accounts
Do not allow anyone else in my account that pretends to work for me. I have been in captivity close to 5 years because of this
1 vote -
Option to listen to text to speech voice prompt on IVR
Allow the review of text to speech voice prompts, a feature to create text to speech voice prompts in the "Prompts Library" Instead of uploading.
1 vote
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