141 results found
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All messages and SMS to an IVR Menu be forwarded to a user
All messages and SMS to an IVR Menu be forwarded to a user.
I need all messages and SMS for a number assigned to an IVR menu to go to an employee10 votes -
Use Extension Number as Caller ID for Custom Rules
Have a feature for custom rules that will allow extension numbers to be the caller ID despite of not having a user direct phone number. For example, if a specific ext/user with video pro license only call the queue line, it will transfer the call.
5 votes -
IVR repetition times and extreme time delay between each repetition
Based on current settings, the IVR message is repeated 3 times till there is some action. In addition, the time delay between each repetition is more than 10 seconds, as a result the customer hangs up the phone. We suggest the following enhancements:
- provide the option to change the no of repetitions (for example 1 or 2 or 3)
- reduce the time delay between each repetition to less than 3 seconds
11 votes -
User IVR Direct Number as Outbound Caller ID (CNAM) for all users
User IVR Direct Number as Outbound Caller ID (CNAM) for all users / or depending on the users they wanted to assign the CNAM
6 votes -
Voicemail Greeting Library
We would like to have a feature that allows us to create a new voicemail greeting for a user while keeping the previous recording saved.
It would be helpful to have a voicemail greeting library where administrators can store, manage, and reuse previous voicemail recordings instead of having to create a new recording every time. This would allow us to easily switch between existing greetings when needed and avoid losing previously recorded messages.
3 votes -
Option to customize timeout duration on IVR and Call Queue
Feature Request:
Ability to customize the timeout duration for user input when entering an extension number while a prompt is playing or when a call is ringing a queue or IVR.
Description:
Currently, the system enforces a fixed timeout for detecting user input when callers attempt to dial an extension during greetings, IVR prompts, or while waiting in a call queue. This can result in invalid entry errors if the input is entered too quickly or too slowly.
Requested Enhancement:
Provide administrators with the ability to configure or extend the timeout duration for user input, allowing more flexibility in how…8 votes -
Do not overlay or reset active call controls when a second incoming call is presented
When a user is actively handling a call in the RingCentral for Microsoft Teams integration, the arrival of a second incoming call overlays the current call control window and interrupts the user's workflow.
The issue is not that the second call is being offered. The issue is that the incoming call screen takes focus and replaces the active call control interface.
This creates a poor user experience in scenarios such as:Transferring a caller to another employee
Searching for a transfer destination
Performing a warm transfer
Accessing call controls during an active conversation
Reviewing call information while speaking with a…5 votes -
Option to assign the internal extension number ( Video Pro Only) as the caller ID in the custom rule condition
When setting up the conditions for the custom rule I see there is an option called "Caller ID". The only option that you have there is putting a phone number, a contact name or contacts from address book.
Looking for a way to get the Internal Extension number of a user that has no license ( Video Pro Only) to use as a caller ID condition for creating custom rule.
3 votes -
Outbound calls indicator saying that the number they are trying to call is no longer in service
When making outbound calls to clients' numbers, it would be best if there were an indicator saying that the number they are calling is no longer in service or not working, instead of just getting a busy tone or engaged tone.
3 votes -
Call Forwarding from IVR Menu going to Call Queue and Transferred to User Extension.
The customer would like to configure a rule where calls to the main number route to the IVR Menu > Call Queue Members. If a queue member transfers the call to an unavailable extension, the call should route to the Key Press option initially selected in the IVR Menu.
3 votes -
Allow Custom IVR Prompt Repetition Settings
It would be very helpful if RingCentral allowed administrators to choose how many times an IVR greeting/prompt should be repeated when a caller does not select an option.
Currently, the system automatically repeats the prompt 3 times, which can make the call flow unnecessarily long.
For example, we would like to have the following option:
Play the greeting/prompt only once
If the caller does not select any option, automatically route the call to a designated extension (for example, Main Office – Extension 4)
Alternatively, allow administrators to choose 1, 2, or 3 repetitions depending on their business needs
This would…3 votes -
Prompt for dialing invalid extension
have an option to change prompts for when an extension dialed a wrong or invalid extension
4 votes -
Call transfer: return to the originating extension if not answered
Wants to have a feature that if transferred call is not answered by the receiving extension it will return to the originating extension. Wants to have this feature without having a call forwarding rules.
14 votes -
disable DTMF during a voicemail greeting
We found that while the voicemail greeting is playing, pressing a number (0) initiates a default menu rather than keeping the custom rule intact. We would like to see DTMF input during a greeting disabled.
4 votes -
Ability to customize how the system says users' names
RingCentral system is mispronouncing users' names, which comes across as unprofessional. The system should allow customization of name pronunciation, especially for unique or uncommon names, to ensure names are spoken accurately and provide a better user experience.
2 votes -
Support for Pause-Based Extension Dialing (,,) in RingCentral Click-to-Dial / Teams Integration
Currently, when dialing our main company number from RingCentral (or Microsoft Teams) using a pause format such as 5087719400,,2305, the system does not automatically pass the extension. The call remains at the main IVR and does not route to the intended extension.
However, the same dialing method works correctly when calling from a mobile device, where the extension is processed as expected.
Click-to-dial is enabled in RingCentral settings, so this appears to be a limitation in how pause/delay dialing and extension handling is processed within RingCentral/Teams.
We would like this functionality to be reviewed and considered for future enhancement so…
5 votes -
Custom Voice Prompt for RingEX AI Notetaker Feature
We want the ability to apply a custom voice prompt to the AI Notetaker feature in the RingEX application. Currently, it generates a generic "AI is taking notes" prompt to customers, which may put them off. The goal is to create something personalized that may not be so jarring.
3 votes -
Allow incoming calls to route the call directly depending on the user's contact list
Alllow incoming calls to be connected automatically depending on contacts. If the system recognized my contact, it should directly connect to my number. If not, it should connect to my desire queue. If Ringcentral recognizes the caller phone number to be within my current contacts, then I need the phone directed to my assistant. If Ringcentral does not recognize the number, I need the call directed to my intake team. I want the intelligent solution, not IVR
8 votes -
Block a specific carrier
Ability to block a specific carrier such as Google Voice. Been getting a lot of SPAM calls from them and blocking numbers manually can be a hassle.
2 votes -
wants the dialed number to show when receiving incoming calls from IVR
wants the dialed number or any number assigned to the auto receptionist to show when receiving incoming calls from IVR
5 votes
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