35 results found
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Nuisance caller re-direct
To combat nuisance callers, we have found that utilising the call blocking feature on the Super Admin account to not be the best method. When these rules are applied, it is very obvious to the nuisance caller that they have been blocked, therefore can simply change the number that they are calling from to circumvent this.
What we have found to be a lot more beneficial is to configure custom rules which re-directs certain caller IDs to a call queue which isn't manned. This then gives the appearance to the nuisance caller that they are waiting in legitimate queue, reducing…
2 votes -
Different Call Status for missed Out of Hours calls
There should be a different status/call result for calls missed during a working day and calls missed outside of working hours.
We run an 8am - 5pm technical support service, and calls received outside of these hours are categorised as 'missed'. Calls that come in during these hours that don't get answered are also categorised as 'missed'. This means we can't rely on using %missed as a KPI.
If calls outside of working hours had a different call result, this would improve performance reporting hugely.
3 votes -
change hold music in call queue
I would like to upload a custom hold music in the call queue so when customers are on hold they hear our custom announcements.
2 votes -
Internal Direct Calls to Bypass Ring Group Settings
The customer is requesting a setup where internal calls are routed solely to the user's desk phone, mobile, or desktop application—excluding any additional users defined in their ring group settings. These ring group settings should only be applied to external or client calls received through the direct number shared with clients.
2 votes -
After hours - Exemption
It would be ideal if there were a way to create an exception to the after-hours rule—specifically, to allow internal calls to still ring the device even when after-hours routing is set to forward calls to a mobile number.
3 votes -
Custom Intercept Handling for Terminating Calls with No Message
Custom Intercept Handling for Terminating Calls with No Message
2 votes -
Resolve voicemail to text. Some voicemail transcriptions fail.
Some voicemail transcription emails do not have the transcription of the voicemail.
2 votes -
Temporary Inbound Rule to Change Greeting
I want to be able to adjust the auto-receptionist inbound call handling to change the greeting temporarily (such as on days when the office is closed, etc.)
2 votes -
AI back up extension goes to message only extension
Related case 28906919. UID 159002040.
Hi Team,
AI receptionist for Seth Solutions is unique as this applies during off hours.
Currently we dont have option for backup extension to select message only extension.
Client prefer to have that option so that in the event that caller asked for a live agent. It will just go directly to their mailbox.I an writing this on behalf of Seth Pearcy.
Regards.
Ram Carillo
APAC - TSR1 vote -
Transfer straight to voicemail.
We would like an option to transfer a caller directly to an individual's voicemail box if the person is busy. We can only transfer to their line and their phone will ring before allowing the caller to leave a voicemail. I was given a work-around by RingCentral's technical support, *extension#, but it would be nice if there was a button so you don't need to remember everyone's extension numbers.
1 vote -
AI Assistant to answer calls if no one answer calls in a call queue
use the AI Assistant but have it answer only if no one answer calls in a call queue or after a few rings
1 vote -
Have an option to still ring the user's phone even if the Call Forward is enabled
Looking to have an option to still ring my phone even if I enable the Call Forward feature to ring to another user or phone number.
1 vote -
Call recording
I want the call to go to voicemail if we are not available. But if we are available, I need a recording to notify this call may be recorded before it goes to the active agent. Currently, if we are not avail, the recording gives the disclaimer and the voice mail message. Case #28781387
1 vote -
Keep the cyber criminal out of my accounts
Do not allow anyone else in my account that pretends to work for me. I have been in captivity close to 5 years because of this
1 vote -
Option to listen to text to speech voice prompt on IVR
Allow the review of text to speech voice prompts, a feature to create text to speech voice prompts in the "Prompts Library" Instead of uploading.
1 vote -
allow
allow the review of text to speech voice prompts, a feature to create text to speech voice prompts in the "Prompts Library" Instead of uploading.
1 vote -
Request to Route Dial-by-Name Directory Calls to User's Assigned Call Queue
The customer is requesting that the Dial-by-Name Directory be configured to forward calls—when a user’s name is selected—directly to the call queue that the user is a member of, instead of routing the call to the individual user.
1 vote -
Call forwarding to a specific site on another active RingCentral account
It would be great if we could set up call forwarding to a specific site on another active RingCentral account, especially for customers who have more than one RingCentral account.
1 vote -
Missed call notification
Ability to trigger a notification via SMS or Email if someone call in and hangup/missed call if no action is entered for company greeting/IVR. Or if missed call did not reach any Extension
1 vote -
Allow voicemail boxes to be search by name
When someone calls a main number and you get the option to dial by name it would be nice to include the names of voicemail boxes.
1 vote
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