128 results found
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All messages and SMS to an IVR Menu be forwarded to a user
All messages and SMS to an IVR Menu be forwarded to a user.
I need all messages and SMS for a number assigned to an IVR menu to go to an employee10 votes -
IVR repetition times and extreme time delay between each repetition
Based on current settings, the IVR message is repeated 3 times till there is some action. In addition, the time delay between each repetition is more than 10 seconds, as a result the customer hangs up the phone. We suggest the following enhancements:
- provide the option to change the no of repetitions (for example 1 or 2 or 3)
- reduce the time delay between each repetition to less than 3 seconds
10 votes -
Option to customize timeout duration on IVR and Call Queue
Feature Request:
Ability to customize the timeout duration for user input when entering an extension number while a prompt is playing or when a call is ringing a queue or IVR.
Description:
Currently, the system enforces a fixed timeout for detecting user input when callers attempt to dial an extension during greetings, IVR prompts, or while waiting in a call queue. This can result in invalid entry errors if the input is entered too quickly or too slowly.
Requested Enhancement:
Provide administrators with the ability to configure or extend the timeout duration for user input, allowing more flexibility in how…8 votes -
Do not overlay or reset active call controls when a second incoming call is presented
When a user is actively handling a call in the RingCentral for Microsoft Teams integration, the arrival of a second incoming call overlays the current call control window and interrupts the user's workflow.
The issue is not that the second call is being offered. The issue is that the incoming call screen takes focus and replaces the active call control interface.
This creates a poor user experience in scenarios such as:Transferring a caller to another employee
Searching for a transfer destination
Performing a warm transfer
Accessing call controls during an active conversation
Reviewing call information while speaking with a…5 votes -
Prompt for dialing invalid extension
have an option to change prompts for when an extension dialed a wrong or invalid extension
4 votes -
Outbound calls indicator saying that the number they are trying to call is no longer in service
When making outbound calls to clients' numbers, it would be best if there were an indicator saying that the number they are calling is no longer in service or not working, instead of just getting a busy tone or engaged tone.
2 votes -
Ability to customize how the system says users' names
RingCentral system is mispronouncing users' names, which comes across as unprofessional. The system should allow customization of name pronunciation, especially for unique or uncommon names, to ensure names are spoken accurately and provide a better user experience.
2 votes -
Support for Pause-Based Extension Dialing (,,) in RingCentral Click-to-Dial / Teams Integration
Currently, when dialing our main company number from RingCentral (or Microsoft Teams) using a pause format such as 5087719400,,2305, the system does not automatically pass the extension. The call remains at the main IVR and does not route to the intended extension.
However, the same dialing method works correctly when calling from a mobile device, where the extension is processed as expected.
Click-to-dial is enabled in RingCentral settings, so this appears to be a limitation in how pause/delay dialing and extension handling is processed within RingCentral/Teams.
We would like this functionality to be reviewed and considered for future enhancement so…
5 votes -
Custom Voice Prompt for RingEX AI Notetaker Feature
We want the ability to apply a custom voice prompt to the AI Notetaker feature in the RingEX application. Currently, it generates a generic "AI is taking notes" prompt to customers, which may put them off. The goal is to create something personalized that may not be so jarring.
3 votes -
Allow incoming calls to route the call directly depending on the user's contact list
Alllow incoming calls to be connected automatically depending on contacts. If the system recognized my contact, it should directly connect to my number. If not, it should connect to my desire queue. If Ringcentral recognizes the caller phone number to be within my current contacts, then I need the phone directed to my assistant. If Ringcentral does not recognize the number, I need the call directed to my intake team. I want the intelligent solution, not IVR
8 votes -
Upload prompts to all ivr
- A way to place an announcement on all queues that the call will be recorded
- Apply it on all IVR all at the same time instead of doing it on every IVR
2 votes -
The IVR Loop Count Limit
RingCentral generally limits a call from hitting the exact same IVR menu more than 3 times in a single session. Once that limit is breached, the system assumes the call is broken, plays the "We are experiencing a technical problem" error, and terminates the call. We should be able to increase the IVR loop limit so it doesn't just cut off after 3 times.
2 votes -
wants the dialed number to show when receiving incoming calls from IVR
wants the dialed number or any number assigned to the auto receptionist to show when receiving incoming calls from IVR
4 votes -
Custom Rules order priority
I would like to see a feature where the ordering of Custom Rules determines their priority in matching to inbound calls.
Here is my use case:
I have a custom rule on a site's Auto Receptionist to send calls to an answering service during the lunch hour.I also have a custom rule for Holidays set on the same Auto Receptionist.
Naturally, the lunch schedule happens every day (including holidays) so this creates a conflict. Currently I have to exclude the lunch hour from the Holiday rule to have no conflicts. This however will have calls during the lunch hour…
8 votes -
disable DTMF during a voicemail greeting
We found that while the voicemail greeting is playing, pressing a number (0) initiates a default menu rather than keeping the custom rule intact. We would like to see DTMF input during a greeting disabled.
2 votes -
Ability To Enter Pin Code When Doing Outgoing Calls
I want the calls outbound to be protected so that staff need to put in a code before they can dial out any number so that no one can call out from the company without the code
2 votes -
Feature Request: IVR Key Press Enforcement & Extension Dialing Isolation
Feature Request: IVR Key Press Enforcement & Extension Dialing Isolation
Status / Problem Statement
Currently in RingEX, if a caller dials an IVR direct number and presses a single digit (e.g., "1") immediately upon connection, the system frequently interprets this as Direct Extension Dialing instead of an IVR Key Press Assignment.If the account has a single-digit extension matching that number (Extension 1), the call routes directly to that extension, completely bypassing the IVR menu logic. This allows callers (and robo-dialers) to accidentally or intentionally bypass intended IVR routes, breaking call flows and disrupting staff.
Proposed Enhancement
We need a…2 votes -
Ring Type Settings for Call Queue Members
Feature Request:
Ability to set the Ring type of Call queue membersDescription: Add the ability to set the ring type to "Silent" for individual call queue members. This allows each member to choose whether their desk phone rings audibly or only flashes/blinks during an incoming call queue routing.
Business impact: Front-line staff can handle in-person clients professionally without a background chorus of ringing phones. They can discretely monitor the queue via visual blinks and pick up calls only when free, maintaining a premium, undistracted experience for the customer standing right in front of them.
2 votes -
Call routing for both RingCentral and Prosper AI
Configure the RingCentral system to bypass calls coming from our AI agent's number (Prosper AI). It would need to recognize them even when we display the patient's number instead of ours.
Set up a SIP connection that lets calls transferred back to your system skip the routing logic that sends them to our AI agent.1 vote -
IVR Menu Update
We would appreciate an update on adding an IVR option to route calls to a call parking extension instead of directly to a call queue or user extension, as this would help small businesses like ours handle more calls efficiently. We hope RingCentral can implement this feature as soon as possible.
1 vote
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