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27 results found

  1. Social Media Comment Threads - Lock Ability

    31 votes

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    Needs More Information  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Julienne supported this idea  · 

  2. View Ring CX Realtime dashboards in minutes and seconds.

    86 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Julienne supported this idea  · 

  3. Add filter for Holiday 'Queue is Open' System Alerts

    72 votes

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    New  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Julienne supported this idea  · 

  4. Quality of Service (QoS) Portal for RingCX Calls

    49 votes

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    New  ·  9 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Julienne supported this idea  · 

  5. Extension dialing between CX and EX

    111 votes

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    Under Review  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Julienne supported this idea  · 

  6. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    73 votes

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    Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Julienne supported this idea  · 

  7. Write back Disposition and notes to RCX Contact Card

    4 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Julienne shared this idea  · 
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