Write back Disposition and notes to RCX Contact Card
Write back Disposition and notes to RCX Contact Card
Enterprise Account ID: UID: 813377035
Feature Request Summary: Write back Disposition and notes to RCX Contact Card
Current Functionality: only support AI Summaries
Ideal Functionality: Write back Disposition and notes to RCX Contact Card
Opp Link: SFDC Opp Link: https://rc.lightning.force.com/lightning/r/Opportunity/006TU00000Eg3B7YAJ/view
Business Justification -- Since we dont support all integration this willl help the agent identify the last reason for call aside from AI Summaries
Julienne
shared this idea
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Gael
commented
it's critical for an agent to get the disposition of last interactions (was there an issue related to the current interaction that couldn't be solved ? notes allow agents to have last information to be updated in a second)