Settings and activity

24 results found

1. Filter by Voice/Digital Queue in RingSense for RingCX

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   4 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is live! RingSense (RS) now lets you:

   • Filter interactions by Queue (REX/RCX) and Disposition in the filter panel.
   • See source identifiers on each interaction—including the queue (REX, RCX) and the final Disposition value—for clear traceability.
   • Target scorecards using Queue and Disposition so you can tailor evaluations by routing path or final outcome. (Great for customizing scorecards by team/flow or result.)

   More details in the attached screenshots.

   
   

   Why this matters

   1. Enhanced visibility: Source identifiers in RS make it easy to correlate data across RS ↔ REX/RCX.
   2. Smarter insights: REX/RCX call-queue metadata is now available for advanced filtering and analysis.
   3. Customizable targeting: Use Queue and Disposition to build highly relevant, outcome-aware scorecards.
   Julienne supported this idea  ·  Sep 17, 2025

2. VDI Support for RingCX

   5 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Julienne supported this idea  ·  Sep 17, 2025

3. Mobile app as endpoint of RingCX

   25 votes

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   Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Julienne supported this idea  ·  Sep 17, 2025

4. RingCX Global Secondary Nodes

   19 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Julienne supported this idea  ·  Sep 17, 2025

5. Sending fax messages in RingCX

   14 votes

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   Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Julienne supported this idea  ·  Sep 17, 2025

6. RingCX Feature Request: Native Integration for RingEX Call Queue Transfers

   15 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Julienne supported this idea  ·  Sep 16, 2025

7. Have search option of dial group added to Ring Sense

   39 votes

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   New  ·  2 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Julienne supported this idea  ·  Sep 16, 2025

8. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   40 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Julienne supported this idea  ·  Sep 16, 2025

9. hashtag # in RCX (IVRs and queue events)

   42 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Julienne supported this idea  ·  Sep 16, 2025

10. change button shape and placement

    22 votes

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    Planned  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Julienne supported this idea  ·  Sep 16, 2025

11. Function to Disable Extensions

    27 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Julienne supported this idea  ·  Sep 16, 2025

12. call offers for the longest wait time

    196 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Julienne supported this idea  ·  Sep 16, 2025

13. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    56 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Julienne supported this idea  ·  Sep 16, 2025

14. Cost Centers built in RCX

    37 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Julienne supported this idea  ·  Sep 16, 2025

15. INTERCEPT

    31 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Julienne supported this idea  ·  Sep 16, 2025

16. transfer

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    58 votes

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    Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Julienne supported this idea  ·  Sep 16, 2025

17. Transferring calls to RingEX Extensions via corporate directory

    50 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Julienne supported this idea  ·  Sep 16, 2025

18. Social Media Comment Threads - Lock Ability

    31 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Julienne supported this idea  ·  Sep 16, 2025

19. View Ring CX Realtime dashboards in minutes and seconds.

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    88 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Julienne supported this idea  ·  Sep 16, 2025

20. Add filter for Holiday 'Queue is Open' System Alerts

    75 votes

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    New  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Julienne supported this idea  ·  Sep 16, 2025