Settings and activity

8 results found

1. Push Notification

   18 votes

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   New  ·  3 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Jennifer supported this idea  ·  Apr 9, 2026

2. Improve English Automatic Transcription Accuracy in RingCX

   2 votes

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Jennifer supported this idea  ·  Apr 9, 2026

3. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

   26 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jennifer supported this idea  ·  Apr 7, 2026

4. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   48 votes

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   New  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jennifer supported this idea  ·  Apr 7, 2026

5. Sync RingCentral Desktop Application With RingCX

   330 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jennifer supported this idea  ·  Jan 27, 2026

6. Quality of Service (QoS) Portal for RingCX Calls

   88 votes

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   Under Review  ·  16 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jennifer supported this idea  ·  Jan 27, 2026

7. Add filter for Holiday 'Queue is Open' System Alerts

   89 votes

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   New  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jennifer supported this idea  ·  Jan 27, 2026

8. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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   142 votes

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   Implemented  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jennifer commented  ·  Jan 27, 2026  ·  Edit…  ·  Delete…

   Need to be able to send a customer directly to VM.

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   Jennifer supported this idea  ·  Jan 27, 2026