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  1. Idle behavior shows users offline even though they are available and logged into RC.

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    Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Kevin commented  · 

    Please address this issue... This is causing excessive confusion for my team. Not only that, but this "offline" status is resulting in poor performance reviews, as it is calculated as part of our 'Idle Time' KPI. This is a critical flaw in Ring Central, and a strong reason for us to switch to a different platform.

    Kevin supported this idea  ·