Actually, seeing not only the number of people waiting in que, but seeing the actual list of people waiting in que, and being able to answer them out of order would be incredibly beneficial. When several people are answering calls from one call que, when we are waiting for a call back, we can pull them from the list, instead of another employee taking their call and not knowing what they are calling for, causing the caller to explain the entire story all over again. Also seeing how long callers have been waiting to talk to someone would be fantastic as well. Just some ideas from a user in a call que that takes hundreds of calls. :)
Krisi
supported this idea
·
Actually, seeing not only the number of people waiting in que, but seeing the actual list of people waiting in que, and being able to answer them out of order would be incredibly beneficial. When several people are answering calls from one call que, when we are waiting for a call back, we can pull them from the list, instead of another employee taking their call and not knowing what they are calling for, causing the caller to explain the entire story all over again. Also seeing how long callers have been waiting to talk to someone would be fantastic as well. Just some ideas from a user in a call que that takes hundreds of calls. :)