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8 results found

  1. Feed the AI with our polocies and procedures

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Karine supported this idea  · 

  2. I would like to see the average score of my calls

    7 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Karine supported this idea  · 

  3. Train Ringsense with Our Policies, SOPs & Training Materials

    21 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Karine supported this idea  · 

  4. Integrate/Include Email as a Supported Digital Channel in RingSense for CX

    13 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Karine supported this idea  · 

  5. ACE Recordings: Need a fiel to leave a comment that is ONLY viewable by Admins. So I can record caller's name OR policy # or other notes.

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Karine supported this idea  · 

  6. Real time Availability of the call transcript

    7 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Karine supported this idea  · 

  7. Add Agent Capacity Profiles to manage concurrent async and real-time workloads

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Karine supported this idea  · 

  8. callback callerID

    8 votes

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    New  ·  3 comments  ·  RingCX » Other  ·  Admin →
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    Karine commented  · 

    Critical!

    Karine supported this idea  ·