← RingCentral Ideas Settings and activity 2 results found Sync Real-Time Dashboard Edits After Sharing 32 votes Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea New · 0 comments · Analytics & Reporting » Live Reports · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! Your importance score has been recorded. We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating Lainey supported this idea · Mar 22, 2026 Text Message Auditing 29 votes Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Future Consideration · 4 comments · Analytics & Reporting » Other · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! Your importance score has been recorded. We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating An error occurred while saving the comment Lainey commented · Mar 22, 2026 · Edit… · Delete… I would like to see how long it takes our agents to manually reply to a text message. Our internal KPI is to answer under 5 minutes, how can I measure that? Save Submitting...
Lainey
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I would like to see how long it takes our agents to manually reply to a text message. Our internal KPI is to answer under 5 minutes, how can I measure that?