Text Message Auditing
It would be nice to have a way to access the text message exchange of agents for auditing purposes.
23
votes
Carla
shared this idea
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IT
commented
This is extremely important as we are starting a new phase in a generation where people respond quickly via text, and we need to supervise how our call center communicates with our patients. If this feature can be enabled as quickly as possible, I would greatly appreciate it.