We have also been experiencing issues with missed calls, pretty much the exact same situation as everyone's comments below mine. We appreciate the emails but it's not efficient for businesses. I've made a list of the issues we've also experienced from previous comments:
- We are ringing the same numbers that some users already called back
- Lower work performance and customer satisfaction by calling them multiple times or not returning the call all together, thus creating more admin roles to monitor calls, and losing out on business opportunities by delegating time towards this
- Emails of missed calls, doesn't show up on the app and creates confusion
- No unified section to show missed calls between all users (if a small company in particular)
This is a feature that is important to businesses, especially those who offer emergency options for customers. Surprised to see this has been ongoing since 2023...
Nicole
supported this idea
·
We have also been experiencing issues with missed calls, pretty much the exact same situation as everyone's comments below mine. We appreciate the emails but it's not efficient for businesses. I've made a list of the issues we've also experienced from previous comments:
- We are ringing the same numbers that some users already called back
- Lower work performance and customer satisfaction by calling them multiple times or not returning the call all together, thus creating more admin roles to monitor calls, and losing out on business opportunities by delegating time towards this
- Emails of missed calls, doesn't show up on the app and creates confusion
- No unified section to show missed calls between all users (if a small company in particular)
This is a feature that is important to businesses, especially those who offer emergency options for customers. Surprised to see this has been ongoing since 2023...