I strongly support this feature request. For our business, it would be extremely useful to have the ability to send a Glip/RingCentral message directly to a non-RingCentral customer while we are on an active call with them.
For example, while assisting a customer on a phone call, our agent may need to send a booking confirmation, payment information, itinerary, reference number, or other details to the customer immediately without ending or putting the call on hold.
Having a direct customer messaging option within RingCentral would make the process much faster and more professional. Ideally, the agent should be able to start a message with the customer's phone number or email address, even if the customer does not have a RingCentral account, and continue the voice call simultaneously.
This would be a very valuable feature for sales and customer-support teams, especially for businesses that communicate with customers primarily by phone.
Muddasir
supported this idea
·
I strongly support this feature request. For our business, it would be extremely useful to have the ability to send a Glip/RingCentral message directly to a non-RingCentral customer while we are on an active call with them.
For example, while assisting a customer on a phone call, our agent may need to send a booking confirmation, payment information, itinerary, reference number, or other details to the customer immediately without ending or putting the call on hold.
Having a direct customer messaging option within RingCentral would make the process much faster and more professional. Ideally, the agent should be able to start a message with the customer's phone number or email address, even if the customer does not have a RingCentral account, and continue the voice call simultaneously.
This would be a very valuable feature for sales and customer-support teams, especially for businesses that communicate with customers primarily by phone.