207 results found
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Ability to received email notification with content of the Messages (Direct/Team Messages) received on RingCentral APP
We want to include the content of direct and team messages in email notifications when receiving them on the RingCentral app. This feature is only available for SMS we also wanted this for the messages in the RCAPP.
9 votes -
Ability to change file type when downloading an attachment within RingCentral App
RingCentral app does not have a built-in feature to change the file type of an attachment during the download process. You can only download the file as the type it was sent, but it would be great to have an option to download an attachment (for Messaging) and choose which file type is suitable instead of using a file converter.
12 votes -
Colour options for beer emojis
Offer different colour options for the beer and beers emojis to ensure that lagers, ales and stouts are appropriately represented
17 votes -
Ability to receive a one time PIN or code from third party platfroms
I am not receiving OTP or two step verification codes from the company main line number, please grant this feature for us to maximize the service that we've been paying for. Thank youl
4 votes -
BLOCK CONTACT
Be able to block contact in messaging
12 votes -
add the teams as an option when starting a new message
When drafting a new message, I prefer to click + > New Message (desktop or mobile). It does not allow me to type a team for my new message, only an individual. I hate having to search for the team before I can send a message in it.
3 votes -
send later
just like on the Iphone sms -= for ringcentral messaging and teams and direct messaging etc - a SEND LATER FEATURE WOULD BE AMAZING !!!!!!!!
I work with people all over the globe, and our time zones are a mess - but this would let me stack up my tasks etc and send them at an appropriate time - PLEASE HEAR ME _ THIS WOULD BE AMAZING FEATURE!!! low hanging fruit!!! grab it.. build it. .heck have Claude build it.. please!
3 votes -
Segmentation of External Shared Contacts from Internal "Company" Directory
A feature is requested to separate externally shared contacts, such as vendors, clients, and partners, from the internal Company directory. Currently, all shared contacts appear alongside employees, creating clutter and making it difficult to quickly locate internal staff. The enhancement could include a dedicated Shared Contacts directory or customizable contact categories to improve organization, usability, and efficiency.
3 votes -
Support for SMS Integrations in Shared Inbox
Currently, the Shared Inbox in the Customer Engagement Bundle (CEB) does not display automated SMS messages sent via third-party integrations such as Agency Zoom. While customer replies to these messages appear in the Shared Inbox, the original automated messages do not, causing confusion for users and incomplete conversation threads.
2 votes -
Restricting Users from reassing Conversations from the Shared Inbox
restrict or control which users can reassign conversations within the Shared Inbox
2 votes -
add an option to turn off automatic emoji replacement
i want to be able to use emoticons like :) without it turning into an emoji. please give us the option in settings to enable or disable automatic emoji replacement
2 votes -
schedule
Schedule messages.
This request already exists in the SMS channel, but it's so important in Team messaging too! Being able to schedule a message to avoid disturbing a teammate during week ends or late at night is a must have.12 votes -
Ability to track who deleted a message from a group chat
Just sending a quick message to keep our chat active and make sure we haven’t lost connection.
4 votes -
website form submitted by client converted to text sent out to team , who can help me with this
website form submitted by client converted to text sent out to team , who can help me with this
1 vote -
It would be great if RingCentral was able to provide analytics of time spent on the app for each participant like a time on the app tracker
It would be great if RingCentral was able to provide analytics of time spent on the app for each participant like a time on the app tracker
1 vote -
Verizon Wireless SMS text notification XXXXXXXXXX@vtext.com
Need to allow Verizon Wireless SMS text notifications from Ring Central admin portal. Any singular users and user groups. All other wireless carriers allow this now, and it currently works. Verizon is not currently working and we need this fixed ASAP.
22 votes -
Chat Summarization
A way to summarize chat messages received over the course of a day for people too busy to read each message that gets sent to them.
1 vote -
Draft for me Feature
This relates to the “Draft for me” feature in the RingCentral app and the current lack of an option to remove, disable, or hide it. Some users have indicated that this feature does not align with their workflow and prefer not to use automated drafting tools. However, the feature remains visible and available within the app, with no apparent settings at the user, extension, or account level to control its behavior.
We would like to request to remove/hide or delete this feature in the RingCentral App.
2 votes -
Disable direct messaging to Super Admins
Our goal is to separate the higher-ups and the standard users. We do not want the certain users to have the ability to message the higher-ups directly. Currently, direct messaging can only be disabled account-wide.
2 votes -
markdown support
Implement Markdown support within the corporate messenger to enable richer text formatting and improved readability of messages.
Current Problem:
Currently, the messenger lacks robust formatting options, limiting users to plain text or basic styling options (if any). This makes it difficult to emphasize important information, structure long messages, and share code snippets effectively. This can lead to miscommunication and reduced readability.
Proposed Solution:
Integrate Markdown support into the message composition and display functionalities of the corporate messenger.
7 votes
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