228 results found
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Include reactions/emojis in Glip Message Data Export
Currently, exporting conversation data via the RingCentral Desktop app (Settings > Administration > Messaging > Message Data Export) generates JSON files that exclude message reactions and emojis.
Because reactions often serve as important acknowledgments or approvals in team conversations, please update the message export JSON schema to include:
The emoji/reaction character used.
The user ID(s) and name(s) of those who reacted.
The timestamp of the reaction.
9 votes -
Feature Suggestion: Prevent Editing of Quoted Messages in Team Messages
I suggest changing the behavior of quoted messages in Team Messages so that when you quote someone's message, the quoted content cannot be edited.
Currently, if you edit the quoted text, it can appear as though the original sender wrote the modified content, which may cause confusion or misrepresent what they actually said.
Instead, the quoted message should remain read-only, preserving the original text exactly as it was sent. Users should only be able to edit the text they add around the quote, not the quoted content itself.
This would improve message integrity, prevent accidental or intentional misrepresentation, and make…
9 votes -
Add Native SMS/MMS Features Similar to Quo (formerly OpenPhone)
I wanted to know if Ring Central has plans to upgrade the SMS/MMS feature with features similar to Quo formerly OpenPhone?
https://www.quo.com/product/messaging7 votes -
Ability to send glip message to non ringcentral user
There should be an option or ability for the users to send message or glip to non ringcentral users so we can send message to our customers while on call.
4 votes -
Ability to received email notification with content of the Messages (Direct/Team Messages) received on RingCentral APP
We want to include the content of direct and team messages in email notifications when receiving them on the RingCentral app. This feature is only available for SMS we also wanted this for the messages in the RCAPP.
9 votes -
Remove user from company wide group chat turn to private
Allow Team Admins to manually manage and remove members from Company-Wide teams without affecting the user's account status in the company directory.
2 votes -
User-to-User Messaging/Chat Restrictions
We need the ability to restrict a specific user or group of users from messaging certain individuals within the organization while maintaining their ability to chat with other users.
4 votes -
Delete RingCentral App Messages/Chats
Option to Delete RingCentral App Messages/Chats
3 votes -
RingCentral Chat report
RingCentral Team Messaging User Engagement Report
Problem Statement
Account administrators currently lack visibility into individual user activity within RingCentral Team Messaging. Without user-level participation metrics, it is difficult to track platform adoption, identify disengaged employees, or offer targeted support to teams struggling with digital collaboration.Proposed Solution
Add a dedicated participation report to the RingCentral Analytics / Admin Portal that tracks user messaging frequency, engagement levels, and activity trends over configurable timeframes.Key Requirements & Capabilities
User-Level Metrics:
Total messages/posts sent
Replies and thread participation
Reactions given/received
Number of active days (days where at least one chat action occurred)
Last…
2 votes -
Ability to change file type when downloading an attachment within RingCentral App
RingCentral app does not have a built-in feature to change the file type of an attachment during the download process. You can only download the file as the type it was sent, but it would be great to have an option to download an attachment (for Messaging) and choose which file type is suitable instead of using a file converter.
12 votes -
Segmentation of External Shared Contacts from Internal "Company" Directory
A feature is requested to separate externally shared contacts, such as vendors, clients, and partners, from the internal Company directory. Currently, all shared contacts appear alongside employees, creating clutter and making it difficult to quickly locate internal staff. The enhancement could include a dedicated Shared Contacts directory or customizable contact categories to improve organization, usability, and efficiency.
8 votes -
Colour options for beer emojis
Offer different colour options for the beer and beers emojis to ensure that lagers, ales and stouts are appropriately represented
17 votes -
BLOCK CONTACT
Be able to block contact in messaging
14 votes -
Adaptive Card Search
RingCentral does not currently search text contained within Adaptive Cards received through incoming webhooks. Although the text can be selected and copied, it cannot be found using RingCentral's search.
A significant number of our automated notifications are delivered as Adaptive Cards. Without search capability, users must manually scroll through messages to locate specific alerts and notices, and other information. Making Adaptive Card content searchable would significantly improve our ability to quickly locate and reference critical notifications.
Requesting a feature or bot that can index the text displayed within Adaptive Cards so it can be searched using RingCentral's standard search functionality,…
1 vote -
Add a setting to automatically jump to the oldest unread message in a thread
Please add a toggle in the Messaging settings that allows users to automatically view the oldest unread message when opening a chat thread, rather than defaulting to the newest message at the bottom.
Currently, when returning to a busy group chat or a long conversation with many new messages, you have to scroll up manually to find where the conversation started. An option to start at the "oldest unread" message would significantly improve workflow efficiency and prevent users from accidentally reading context out of order.
1 vote -
Ability to receive a one time PIN or code from third party platfroms
I am not receiving OTP or two step verification codes from the company main line number, please grant this feature for us to maximize the service that we've been paying for. Thank youl
4 votes -
Disable "Start video call" from team messaging
Within RingCentral team messaging, any member of a Team can click the "Start video call" button. Doing so instantly rings every single member of that team simultaneously.
Because this button sits prominently in the UI, it can be easily clicked by accident, where dozens or potentially hundreds of employees in the team are suddenly blasted with a live video call notification, causing workplace disruption, confusion, and embarrassment for the accidental caller. Currently, there is no way for a RingCentral Administrator or Team Owner to disable, hide, or restrict this feature.
We would love to see RingCentral implement the following granular…
2 votes -
google drive share
With the new restrictions on global document sharing, it has become vital for RingEX to propose an option to share google drive documents automatically in group conversations.
UC1: A team member pastes the link to a gdrive document. RingEX automatically detects that some group members do not have access. It proposes a share button with the aliases of the first 2-3 people who do not have access to the document.
UC2: user clicks the Share button -> document shared with all the members of the group.
UC3: User receives out of band notification stating if the share succeeded or not.…1 vote -
send later
just like on the Iphone sms -= for ringcentral messaging and teams and direct messaging etc - a SEND LATER FEATURE WOULD BE AMAZING !!!!!!!!
I work with people all over the globe, and our time zones are a mess - but this would let me stack up my tasks etc and send them at an appropriate time - PLEASE HEAR ME _ THIS WOULD BE AMAZING FEATURE!!! low hanging fruit!!! grab it.. build it. .heck have Claude build it.. please!
5 votes -
full edit history of a modified chat message
built-in option in the user interface of the RingCentral app to view the previous version or full edit history of a modified chat message
1 vote
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