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164 results found

  1. Implement Markdown support within the corporate messenger to enable richer text formatting and improved readability of messages.

    Current Problem:

    Currently, the messenger lacks robust formatting options, limiting users to plain text or basic styling options (if any). This makes it difficult to emphasize important information, structure long messages, and share code snippets effectively. This can lead to miscommunication and reduced readability.

    Proposed Solution:

    Integrate Markdown support into the message composition and display functionalities of the corporate messenger.

    6 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  2. We always chat with collegues from different time zones and raising questions like:
    - "Is it comfortable for you to have a meeting at 7:00PM EST/08:00AM GMT-6/15:00 (your city/country/etc)"

    I would like to have a button in the message window (right to the text format/file attache/emojis/gif/audio-video message).
    On click:
    - Open a window to type or select date-time from timepicker
    - Click "OK"
    - Add something like: {datetime:2025-05-02T12:30:13UTC} in the message
    - Show it for all users in theris timezone

    I see message:
    - "Would you like to meet at 05 May 19:00 EST?" (my timezone)
    Person sees:
    - "Would…

    10 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  3. Schedule messages.
    This request already exists in the SMS channel, but it's so important in Team messaging too! Being able to schedule a message to avoid disturbing a teammate during week ends or late at night is a must have.

    5 votes
    New  ·  2 comments  ·  Team Messaging  ·  Admin →
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  4. Need to allow Verizon Wireless SMS text notifications from Ring Central admin portal. Any singular users and user groups. All other wireless carriers allow this now, and it currently works. Verizon is not currently working and we need this fixed ASAP.

    14 votes
    New  ·  2 comments  ·  Team Messaging  ·  Admin →
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  5. I think it would be good to have an AI tool in RingCentral App chats for using chats as knowledge base and get answers using prompts instead of searching.

    2 votes
    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  6. Add this feature for SMS / TXT to non-internal messenger users in our group. I have a lot of external customers I've added as contacts to my RC contact directory that I'd like to do direct video SMS to vs. taking a video and attaching to the SMS text message.

    5 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  7. Ability to automatically add/delete the User to a group chat at the time their RC account is created or if deleted they would be removed

    2 votes
    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  8. The customer wants to avoid posting a message in the wrong group, and they think Folders would help prevent that. From what the customer can tell, it only applies to him when he moves teams to folders. Wants to have a way to set this up globally so it applies to everyone's login.

    3 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  9. Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.

    9 votes
    New  ·  4 comments  ·  Team Messaging  ·  Admin →
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  10. need option to have a separate greeting for each day of the week. Special announcement greeting for each day.

    1 vote
    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  11. To have a feature where all updates or notifications about the entire RC account will be sent to a specific email not per users email.

    4 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  12. It would be nice if you can see that your sent message has been read by the recipient when using messaging - like Teams does.

    7 votes
    New  ·  3 comments  ·  Team Messaging  ·  Admin →
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  13. customer wanted to have a feature where one of the recipients responded back to group sms only the sender will be able to view it

    3 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  14. Feature to have Super Admin the ability to delete another user's group messages in bulk without logging in as that specific user

    2 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  15. I would like the option to create team chat message templates to reuse the messages easily with a click (similar to text templates).

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  16. There needs to be a much better solution for downloading teams messages. The only option is in the settings and it will download as a .json. Completely useless format for us. Especially since it does not actually archive images/files that are shared. There also needs to be a better option to download all images & files versus right now, its only one at a time. The current archiver for whatever reason, currently does not archive this and that is a complete oversight. Especially for the financial services industry. And to give 3rd party companies easier integration access to this data…

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  17. Can we merge 2 RingCentral teams to 1?

    I want to merge two different teams or groups into one, is that a possibility.

    5 votes
    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  18. I would like to add team messaging to the Archiver feature in the admin console under Apps & Resources.

    2 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  19. Allow me to change the keyword I'm searching for without re-inputting all the filters. Currently, when i change the keyword i'm searching for, I have to re-input all filters each time.

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  20. 1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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