235 results found
-
Feature Suggestion: Prevent Editing of Quoted Messages in Team Messages
I suggest changing the behavior of quoted messages in Team Messages so that when you quote someone's message, the quoted content cannot be edited.
Currently, if you edit the quoted text, it can appear as though the original sender wrote the modified content, which may cause confusion or misrepresent what they actually said.
Instead, the quoted message should remain read-only, preserving the original text exactly as it was sent. Users should only be able to edit the text they add around the quote, not the quoted content itself.
This would improve message integrity, prevent accidental or intentional misrepresentation, and make…
10 votes -
Include reactions/emojis in Glip Message Data Export
Currently, exporting conversation data via the RingCentral Desktop app (Settings > Administration > Messaging > Message Data Export) generates JSON files that exclude message reactions and emojis.
Because reactions often serve as important acknowledgments or approvals in team conversations, please update the message export JSON schema to include:
The emoji/reaction character used.
The user ID(s) and name(s) of those who reacted.
The timestamp of the reaction.
9 votes -
Ability to received email notification with content of the Messages (Direct/Team Messages) received on RingCentral APP
We want to include the content of direct and team messages in email notifications when receiving them on the RingCentral app. This feature is only available for SMS we also wanted this for the messages in the RCAPP.
16 votes -
Ability to exclude users from default company teams based on site assignment or turn off auto-join for account-wide
Currently, when new RingCentral extensions/users are provisioned, they are automatically added to the primary account-wide default message team (e.g., "JTeam").
Admins—including Super Admins—currently have no way to:
Prevent users from automatically joining the default group based on their assigned site location (e.g., Maverick Medical).
Manually remove users from this default group once they are added.
Delete or convert the account-wide default group into a restricted/site-specific team.
For multi-site organizations, this creates unwanted group clutter, cross-site messaging noise, and potential data/communication privacy concerns across different locations.
Proposed Solution
Provide Admins with control over auto-joining default teams under Admin Portal Settings /…4 votes -
Add Native SMS/MMS Features Similar to Quo (formerly OpenPhone)
I wanted to know if Ring Central has plans to upgrade the SMS/MMS feature with features similar to Quo formerly OpenPhone?
https://www.quo.com/product/messaging7 votes -
Ability to send glip message to non ringcentral user
There should be an option or ability for the users to send message or glip to non ringcentral users so we can send message to our customers while on call.
4 votes -
Adaptive Card Search
RingCentral does not currently search text contained within Adaptive Cards received through incoming webhooks. Although the text can be selected and copied, it cannot be found using RingCentral's search.
A significant number of our automated notifications are delivered as Adaptive Cards. Without search capability, users must manually scroll through messages to locate specific alerts and notices, and other information. Making Adaptive Card content searchable would significantly improve our ability to quickly locate and reference critical notifications.
Requesting a feature or bot that can index the text displayed within Adaptive Cards so it can be searched using RingCentral's standard search functionality,…
2 votes -
Remove user from company wide group chat turn to private
Allow Team Admins to manually manage and remove members from Company-Wide teams without affecting the user's account status in the company directory.
2 votes -
User-to-User Messaging/Chat Restrictions
We need the ability to restrict a specific user or group of users from messaging certain individuals within the organization while maintaining their ability to chat with other users.
4 votes -
Colour options for beer emojis
Offer different colour options for the beer and beers emojis to ensure that lagers, ales and stouts are appropriately represented
24 votes -
Support for SMS Integrations in Shared Inbox
Currently, the Shared Inbox in the Customer Engagement Bundle (CEB) does not display automated SMS messages sent via third-party integrations such as Agency Zoom. While customer replies to these messages appear in the Shared Inbox, the original automated messages do not, causing confusion for users and incomplete conversation threads.
6 votes -
Delete RingCentral App Messages/Chats
Option to Delete RingCentral App Messages/Chats
3 votes -
RingCentral Chat report
RingCentral Team Messaging User Engagement Report
Problem Statement
Account administrators currently lack visibility into individual user activity within RingCentral Team Messaging. Without user-level participation metrics, it is difficult to track platform adoption, identify disengaged employees, or offer targeted support to teams struggling with digital collaboration.Proposed Solution
Add a dedicated participation report to the RingCentral Analytics / Admin Portal that tracks user messaging frequency, engagement levels, and activity trends over configurable timeframes.Key Requirements & Capabilities
User-Level Metrics:
Total messages/posts sent
Replies and thread participation
Reactions given/received
Number of active days (days where at least one chat action occurred)
Last…
2 votes -
Ability to change file type when downloading an attachment within RingCentral App
RingCentral app does not have a built-in feature to change the file type of an attachment during the download process. You can only download the file as the type it was sent, but it would be great to have an option to download an attachment (for Messaging) and choose which file type is suitable instead of using a file converter.
12 votes -
1 vote
-
"Voice to Text" inside of the RC app
I'd love to see native voice-to-text dictation added directly into RingCentral's team messaging experience from the desktop app. The ability to simply tap a microphone, speak naturally, and have those thoughts instantly transcribed into an editable message would be a huge productivity win. As someone constantly moving between meetings, collaborating across teams, and responding to messages throughout the day, I often find it much faster and more natural to speak than type. This would make it easier to communicate more detailed thoughts, respond quickly while on the go, and reduce the friction of composing messages. Ideally, the experience would include…
1 vote -
Add GIFs and allow attachments to messaging
Add the ability to send GIFs and allow users to directly upload attachments instead of having to copy and paste a picture into a note.
1 vote -
Add customizable inline badges (location, local working hours, team, and role) beside sender names to give instant operational context
Feature Request: Contextual Inline Identity Badges (Location, Working Hours, Team & Role)
Summary
Enable customizable, compact inline metadata pills/badges directly alongside user display names in message headers (building upon the current basic flag/city indicators). This allows team members to instantly understand who they are communicating with, their operational hours translated to the reader’s local time, and their organizational context without hovering, opening profile cards, or context switching.The Problem & Value Proposition
Cognitive Overhead & Context Loss: In distributed, cross-functional organizations, users frequently collaborate with teammates across different geographies and departments. Remembering everyone's location, time zone, department, and seniority level…1 vote -
Segmentation of External Shared Contacts from Internal "Company" Directory
A feature is requested to separate externally shared contacts, such as vendors, clients, and partners, from the internal Company directory. Currently, all shared contacts appear alongside employees, creating clutter and making it difficult to quickly locate internal staff. The enhancement could include a dedicated Shared Contacts directory or customizable contact categories to improve organization, usability, and efficiency.
8 votes -
send later
just like on the Iphone sms -= for ringcentral messaging and teams and direct messaging etc - a SEND LATER FEATURE WOULD BE AMAZING !!!!!!!!
I work with people all over the globe, and our time zones are a mess - but this would let me stack up my tasks etc and send them at an appropriate time - PLEASE HEAR ME _ THIS WOULD BE AMAZING FEATURE!!! low hanging fruit!!! grab it.. build it. .heck have Claude build it.. please!
6 votes
- Don't see your idea?