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133 results found

  1. Verizon Wireless SMS text notification XXXXXXXXXX@vtext.com

    Need to allow Verizon Wireless SMS text notifications from Ring Central admin portal. Any singular users and user groups. All other wireless carriers allow this now, and it currently works. Verizon is not currently working and we need this fixed ASAP.

    10 votes
    New  ·  2 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  2. Add Read/Sent Feature for Messaging

    Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.

    7 votes
    New  ·  4 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  3. Ability to search within a conversation history.

    Although certain messages can be pinned which is useful, it would be more helpful to be able to search by words or numbers throughout the entire conversation history with a person or team messaging group.

    7 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  4. Merge 2 Teams /Group Chat in RC App

    Can we merge 2 RingCentral teams to 1?

    I want to merge two different teams or groups into one, is that a possibility.

    3 votes
    New  ·  1 comment  ·  Team Messaging  ·  Admin →
    How important is this to you?

  5. Visibility of Contact information of guests to other guests

    Visibility of Contact information of guests from/to other guests

    2 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  6. Administration Team Management

    My idea is pretty straight forward. Us, as administrators of an organization on RingCentral should have access to manage Private / Public teams. As an administrator we should have access to everything within our RingCentral 'server / team' as we need to monitor our employees. I think this would be a great feature for everyone as we are confronted at this moment with this problem and there's no solve for it and I 100% was sure that there is an option which will allow us to do this, I honestly don't know how this is not implemented yet as I…

    4 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  7. Text with Gif Messages

    When clicking on a GIF it automatically sends. It would be nice if it was added to the text field so we can add a message to accompany the GIF. In our office, we like to do birthday shout-outs and currently, we have to send two separate messages, one with the gif and the second with the shout-out. It would be nice if it could be one message together.

    4 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  8. Ability to Recover Deleted Team

    Customer would like to have an ability to where they can restore team that has been deleted accidentally

    3 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  9. Search / filter team instant messages by date

    Suggestion

    At the moment you can search a team instant message thread by words, poster or team but there is no way for you to search and filter by a date or date 'range'

    Reason

    Many times a members of a chat has mentioned in passing occurrences of an issue that much later I need to pull together to a report. I know the dates or date ranges but it is too hard to guess the exact wording of their post and searching by user/poster returns too many results (most not relevant).

    I need a way to select all posts…

    5 votes
    New  ·  2 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  10. Mark all as read

    Ability to mark all messages as read. We use a texting function from the team messages and in two days I can have 2000 unread messages. My team has gone through these messages so it would help to have a marked all as read function to get them off my list.

    2 votes
    New  ·  1 comment  ·  Team Messaging  ·  Admin →
    How important is this to you?

  11. Ability to Duplicate Teams

    Ability for Super Admins to Duplicate Teams that have more than 100 members

    9 votes
    New  ·  1 comment  ·  Team Messaging  ·  Admin →
    How important is this to you?

  12. time interval for messages in chats

    Add an ability for the chat admins to set a time interval for the messages in the chats. The screen from the telegram is attached.

    It could help to see more structured messages in the chats and avoid annoying cases when one idea is separated for 5-10 messages

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  13. Ability for chat group admins to add hashtags to chat groups

    Introducing a hashtag system within chat groups to help users easily identify and join discussions relevant to their roles or specific topics where they need assistance and resources.

    Example workflow
    - Administrators and chat group managers can assign relevant hashtags to chat groups such as #TechnicalSupport or #ProjectVoyager
    - Users can search for and join groups by typing related hashtags, facilitating quick access to needed information and community support

    The benefits for this system include:
    - Enhancing the discoverability of chat groups, making navigation intuitive
    - Allows for quick connection to topic-specific conversations, increasing resource utilization and support exchange
    -…

    9 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  14. Auto enroll users to pre-defined chat groups based on their role

    This idea is to create a workflow within the RC App to allow for auto-enrollment of users into predefined chat groups that align with their roles or teams as soon as they join the organization.

    Workflow description
    - User role identification: upon account creation, the system identifieds user's assigned role
    - Group matching: automatically match the user to the appropriate chat groups based on their role, such as Support-related groups for Customer Support related roles
    - Enrollment execution: add user to the designated groups, ensuring they have immediate access to relevant discussions and resources

    Benefits of having this workflow
    -…

    9 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  15. Messaging Template

    To have an option to use a Messaging template just like in the Text system

    5 votes
    New  ·  1 comment  ·  Team Messaging  ·  Admin →
    How important is this to you?

  16. Admin Role-Managing Private and Public Teams

    All admin roles should have access to or have the option to manage Private and Public Teams

    14 votes
    2 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  17. block team messaging for a user extension

    block team messaging for a user extension

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  18. New message app icon

    Currently the app icon in the taskbar will show a little red dot at the top corner if there's a new notification. This can mean anything - a missed call, new voicemail, message, etc.

    It would be really helpful if there could be a different way to indicate new 'message only' notifications. Something like a chat bubble icon that could be visible from the taskbar so it's visible at quick glance.

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  19. We need the ability to scan documents to PDF straight from the current message in the mobile app

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  20. mention or hyperlink from initial message

    @ mention and hyperlink content in initial message from the "create/draft message" button from messaging home screen. currently when creating a "New Message" - you cannot tag teammates or hyperlink content, you are required to search a specific group or team member and then select an existing conversation or tag (@mention) / include hyperlinks in a follow up message.

    5 votes
    New  ·  1 comment  ·  Team Messaging  ·  Admin →
    How important is this to you?
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