219 results found
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Feature Suggestion: Prevent Editing of Quoted Messages in Team Messages
I suggest changing the behavior of quoted messages in Team Messages so that when you quote someone's message, the quoted content cannot be edited.
Currently, if you edit the quoted text, it can appear as though the original sender wrote the modified content, which may cause confusion or misrepresent what they actually said.
Instead, the quoted message should remain read-only, preserving the original text exactly as it was sent. Users should only be able to edit the text they add around the quote, not the quoted content itself.
This would improve message integrity, prevent accidental or intentional misrepresentation, and make…
9 votes -
Add Native SMS/MMS Features Similar to Quo (formerly OpenPhone)
I wanted to know if Ring Central has plans to upgrade the SMS/MMS feature with features similar to Quo formerly OpenPhone?
https://www.quo.com/product/messaging6 votes -
Ability to received email notification with content of the Messages (Direct/Team Messages) received on RingCentral APP
We want to include the content of direct and team messages in email notifications when receiving them on the RingCentral app. This feature is only available for SMS we also wanted this for the messages in the RCAPP.
9 votes -
Ability to change file type when downloading an attachment within RingCentral App
RingCentral app does not have a built-in feature to change the file type of an attachment during the download process. You can only download the file as the type it was sent, but it would be great to have an option to download an attachment (for Messaging) and choose which file type is suitable instead of using a file converter.
12 votes -
Segmentation of External Shared Contacts from Internal "Company" Directory
A feature is requested to separate externally shared contacts, such as vendors, clients, and partners, from the internal Company directory. Currently, all shared contacts appear alongside employees, creating clutter and making it difficult to quickly locate internal staff. The enhancement could include a dedicated Shared Contacts directory or customizable contact categories to improve organization, usability, and efficiency.
8 votes -
Colour options for beer emojis
Offer different colour options for the beer and beers emojis to ensure that lagers, ales and stouts are appropriately represented
17 votes -
Ability to receive a one time PIN or code from third party platfroms
I am not receiving OTP or two step verification codes from the company main line number, please grant this feature for us to maximize the service that we've been paying for. Thank youl
4 votes -
Disable "Start video call" from team messaging
Within RingCentral team messaging, any member of a Team can click the "Start video call" button. Doing so instantly rings every single member of that team simultaneously.
Because this button sits prominently in the UI, it can be easily clicked by accident, where dozens or potentially hundreds of employees in the team are suddenly blasted with a live video call notification, causing workplace disruption, confusion, and embarrassment for the accidental caller. Currently, there is no way for a RingCentral Administrator or Team Owner to disable, hide, or restrict this feature.
We would love to see RingCentral implement the following granular…
2 votes -
BLOCK CONTACT
Be able to block contact in messaging
12 votes -
delete a guest belong to a team chat in ringcentral app
As a Super Admin the ability to manage team chats created by other users and delete guests or members added on the group chats
2 votes -
HIPAA Compliant Companies to Have Option for 90 Days of Message Data Retention
HIPAA-enabled companies should have the ability to pick message retention days up to 90 days.
2 votes -
User-to-User Messaging/Chat Restrictions
We need the ability to restrict a specific user or group of users from messaging certain individuals within the organization while maintaining their ability to chat with other users.
2 votes -
add the teams as an option when starting a new message
When drafting a new message, I prefer to click + > New Message (desktop or mobile). It does not allow me to type a team for my new message, only an individual. I hate having to search for the team before I can send a message in it.
4 votes -
Double Auto-Response For Clients
When someone send text message to the specific number they wanted to have a two Auto Response. 1st is the Name and Email of the customer then after they response there should be another auto-Response abot the document.
1 vote -
send later
just like on the Iphone sms -= for ringcentral messaging and teams and direct messaging etc - a SEND LATER FEATURE WOULD BE AMAZING !!!!!!!!
I work with people all over the globe, and our time zones are a mess - but this would let me stack up my tasks etc and send them at an appropriate time - PLEASE HEAR ME _ THIS WOULD BE AMAZING FEATURE!!! low hanging fruit!!! grab it.. build it. .heck have Claude build it.. please!
3 votes -
Delete RingCentral App Messages/Chats
Option to Delete RingCentral App Messages/Chats
1 vote -
Move message to a thread after posting
There is a feature implemented in RingEX messaging which allows messages to be posted in threads.
However, people sometimes still reply directly to the main chat.
In active teams where several topics are being discussed simultaneously in multiple threads, this can cause confusion and defeat the purpose of using threads.
It would be helpful to have an option to move messages to a specific thread after posting.
The ability to do this could be restricted, for example, to the author and/or the team admin.1 vote -
Support for SMS Integrations in Shared Inbox
Currently, the Shared Inbox in the Customer Engagement Bundle (CEB) does not display automated SMS messages sent via third-party integrations such as Agency Zoom. While customer replies to these messages appear in the Shared Inbox, the original automated messages do not, causing confusion for users and incomplete conversation threads.
2 votes -
Restricting Users from reassing Conversations from the Shared Inbox
restrict or control which users can reassign conversations within the Shared Inbox
2 votes -
Workflows - Ability to send automatic sms after incoming call for Ai Receptionist
I’d like to suggest a feature that would add significant value to both businesses and customers. The idea is to enable automatic SMS follow-ups after a phone call.
This is when people calling the main number and the call goes to the AI receptionist. And if the customer had a conversation with the AI rep or the AI transfer the call to the auto attendant(user with extension)
Once a call ends, the system could send an SMS to the customer asking them to rate their experience with the call/agent (e.g., on a 1–5 scale).
The SMS could also include a…
1 vote
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