189 results found
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Ability to change file type when downloading an attachment within RingCentral App
RingCentral app does not have a built-in feature to change the file type of an attachment during the download process. You can only download the file as the type it was sent, but it would be great to have an option to download an attachment (for Messaging) and choose which file type is suitable instead of using a file converter.
10 votes -
BLOCK CONTACT
Be able to block contact in messaging
6 votes -
Ability to track who deleted a message from a group chat
Just sending a quick message to keep our chat active and make sure we haven’t lost connection.
4 votes -
Colour options for beer emojis
Offer different colour options for the beer and beers emojis to ensure that lagers, ales and stouts are appropriately represented
5 votes -
schedule
Schedule messages.
This request already exists in the SMS channel, but it's so important in Team messaging too! Being able to schedule a message to avoid disturbing a teammate during week ends or late at night is a must have.9 votes -
Showing the last read message in RingCentral Messenger
It would be much more convenient to immediately show the most recently read messages when opening a group in RingCentral Messenger.
Currently, when opening a group, the last message in the group is shown immediately, and the "99+ new messages ^" button at the top opens the message slowly and doesn't always work correctly. The last read message marker also resets to the most recent message in the group. This isn't very convenient.3 votes -
Verizon Wireless SMS text notification XXXXXXXXXX@vtext.com
Need to allow Verizon Wireless SMS text notifications from Ring Central admin portal. Any singular users and user groups. All other wireless carriers allow this now, and it currently works. Verizon is not currently working and we need this fixed ASAP.
20 votes -
Feature Request: Chat, Search, Emoji, and Bot Improvements
Dear Development Team,
We have received customer feedback regarding the RingCentral App (Desktop and Web) that requires your review and consideration for future enhancements.
Primary Area of Concern: Chat / Messaging
Affected Versions:
RCAppDesktop/25.4.3012 (Windows 11, x64)
RCAppWeb/25.4.31
Reference ID: 18fcd92f-7276-42ca-9b44-7ac178b2e326
Requested Enhancements
Search Functionality
Improve accuracy and relevance of chat/message search.
Enhance performance and usability.
Introduce richer search features (e.g., improved filtering and historical message retrieval).
Emoji Support
• Expand the emoji library available in chat. Add more emoji
• Improve ease of use and accessibility of emojis within the messaging experience.
- Bot Functionality
• Enhance bot features and…
2 votes -
To send a hyperlink of a user that can be clicked once by another user and will start a conversation with that user
A hyperlink of a user can be sent via message and the other participants can click it once and will start a conversation to that user.
2 votes -
Ability to Generate and Export a List of All Teams in the RingCentral App
how do i get a list of all of the teams in ring central
I would like a list of all of the teams that we have in the ring central app. We are going through and eliminating old ones and duplicates
Currently, there’s no way to generate a full list of all Teams within the RingCentral app. Each team must be reviewed and deleted individually, which makes it difficult to manage old or duplicate Teams. Having the ability to generate and export a list of all Teams (e.g., as a CSV) would make it much easier for administrators to…
3 votes -
markdown support
Implement Markdown support within the corporate messenger to enable richer text formatting and improved readability of messages.
Current Problem:
Currently, the messenger lacks robust formatting options, limiting users to plain text or basic styling options (if any). This makes it difficult to emphasize important information, structure long messages, and share code snippets effectively. This can lead to miscommunication and reduced readability.
Proposed Solution:
Integrate Markdown support into the message composition and display functionalities of the corporate messenger.
6 votes -
Time widget in chat
We always chat with collegues from different time zones and raising questions like:
- "Is it comfortable for you to have a meeting at 7:00PM EST/08:00AM GMT-6/15:00 (your city/country/etc)"I would like to have a button in the message window (right to the text format/file attache/emojis/gif/audio-video message).
On click:
- Open a window to type or select date-time from timepicker
- Click "OK"
- Add something like: {datetime:2025-05-02T12:30:13UTC} in the message
- Show it for all users in theris timezoneI see message:
- "Would you like to meet at 05 May 19:00 EST?" (my timezone)
Person sees:
- "Would…10 votes -
Disable Posting GIFs for Select Users
I would like the ability to ban certain users from posting GIFs in the messaging section of RingCentral Video. Thanks
4 votes -
Disabling # and @ tagging for RingCentral Messaging
Disabling # and @ tagging in RingCentral Messaging would greatly improve the typing experience. These symbols are commonly used in everyday messages, and automatic tagging often triggers unintentionally. This can lead to users or group chats being mistakenly tagged, which is disruptive and distracting. Providing an option to turn off or customize tagging behavior would help reduce errors and improve overall usability, especially in active conversations.
1 vote -
Ability to track who deleted a message from a group chat
I was reaching you to verifiy if its posible like to know like for example, If I´m the only admin, is there a way to see like a log or report of who delete a message that was sent previously on a chat
2 votes -
Related Chats (group or team) with a contact
Are we able to add a feature to allow user to find the "related" chats with a contact? E.g. in the contact's main chat page.
Most of the time, if I talked with a contact in a group chat (or team), when sometimes back I want to find the chat, it is hard to search out. (I event don't have the group name if it is not a team chat). It is very painful, I can only search in @metions sometimes to get it with luck
This is very usful when user has many many group chats.
1 vote -
RingCentral Users Read Receipt
I think there should be a feature for RingCentral users to have a read receipt in either the SMS feature, or the message feature. Maybe it can be optional?
2 votes -
need old text messages
I have to go to court, I need copies of old text messages. yal should not be deleting my company information at all. These are very important messages.
1 vote -
copy spreadsheet
we should be able to copy contents of any table or google sheet contents in message and table format should be maintained.
1 vote -
DIRECT MESSAGE OPTION TO REP WHEN MONITORING WHILE STAYING IN 'AGENT' TAB
WHILE IN THE 'AGENT' SCREEN UNDER 'SUPERVISOR' HAVE A DIRECT MESSAGE OPTION TO THE REP, MAYBE UNDER THE "MORE". THIS WOULD ALLOW FOR QUICKER EASIER MESSAGING WHILE CYCLING THROUGH REPS TO MONITOR.
1 vote
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