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1. Session Capacity Release upon Transfer Completion (Warm and Cold)

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Apr 29, 2026
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   Harriet commented  ·  Apr 29, 2026  ·  Edit…  ·  Delete…

   Without this change, Our agents are unnecessarily prevented from continuing work, despite no longer actively handling the transferred call.

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