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  1. Requesting consideration for streaming support of music / message on hold sources like Mood Media (Muzak), Easy on Hold, etc. Customers are requesting this feature due to the changing demands of the industry to get their messaging to current and prospective customers, and the limitations of embedded music on hold don't allow for the organization to change quickly enough.

    57 votes

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    New  ·  16 comments  ·  General Phone  ·  Admin →
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  2. Have AI do notes when in call using physical desk phones

    30 votes

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    Planned  ·  6 comments  ·  General Phone  ·  Admin →
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  3. Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.

    This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.

    We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.

    This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.

    Now when setting call-forward, they must enter the site code…

    20 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  4. Phones to ring MUCH longer than standard, up to 5-10 minutes. The current limit is 15 rings (75 seconds). Administering call queues or other workarounds is not scalable across 100s of potential extensions (the use case here is for a public sector healthcare project).

    This would not be a good setting for all customers, but having a backend option for "Super long ringing" would be useful!

    17 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  5. A recent system update moved the DND Softkey on on Polycom VVX311 phones from the initial softkey menu and now require selecting More for users to find that option.

    11 votes

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  6. Our customer would like to have an option to end the call if no one answers, instead of routing it to voicemail, forwarding it, or playing an announcement.

    12 votes

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  7. Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    33 votes

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  8. Users will be able to choose the password set on their deskphone and it will not go back to the default password if the phone reprovisioned

    22 votes

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  9. Mitel phones, such as the 6940W, should show the proper caller ID of presence synced users vs a BLF string. Currently, the call history on these devices show a BLF string, which is confusing to customers. The ask is to have the proper caller ID for the user show during the call at all times and in the call history at all times.

    9 votes

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  10. Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.

    13 votes

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    New  ·  6 comments  ·  General Phone  ·  Admin →
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  11. Customer would like CNAM to be set-up for their Toll-Free Number

    15 votes

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  12. Please. The RingCentral App needs a sound notification to play for a dropped or ended call. Right now there's no way to tell when the call ends or drops unless you have the RingCentral app pulled up on the screen.

    This is such a basic but important feature. Thank you.

    13 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  13. Assign 2 desk phones with 1 digital lines on a User extension without adding shared lines to the account.

    17 votes

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  14. Public instutions most often demand additional survivability - on top of already existing redundancy options. They most often run critical infrastructures in order to still serve citizens especially in natural catastrophes and escalations to keep life and security operatiing.

    Currently Germany is not supported by Persist but it should like currently France or Netherland. Please add this country extension.

    17 votes

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  15. Currently after a warm transfer is completed to a call queue, the user that received the transfer sees the caller ID information of the user that made the transfer instead of the ID of the person that they are on the phone with after the transfer.

    We are on 24.3.252.11815. This is critical for us for agent callbacks to customers for technical queries and needs to be fixed.

    12 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  16. Whenever dialing out on a Cisco desk phone. The auto dial out times out too quickly causing issues when trying to conference or transfer or even just make a call. The customer would like to configure the phones remotely to all of their phones instead of having to configure the phones one at a time manually.

    8 votes

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  17. We need to be able to track Users who turn ON and OFF the Auto-Answer Calls Feature from the Ring-Central App. It only logs it currently from the admin portal. Also it would be great to be able to globally disable this feature from all users at the admin level.

    26 votes

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  18. Hoping to have a feature to download phone numbers in number inventory for easier phone number management.

    4 votes

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  19. To have the schedule of firmware update per time zone.

    5 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  20. Remove the dial pad from the column next to the Calls and Voicemail tabs. It is more convenient to have the dial pad on the right side so we can easily dial a number from the call history. Or have the option to have the dial pad be dragged on the right side like how it used to.

    9 votes

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    New  ·  4 comments  ·  General Phone  ·  Admin →
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