730 results found
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"No Change" Option for Customizing MS Teams "Offline" Call Presence Sync
In our organization, we need a fourth option for customizing call presence settings. We want an option to have "No change" happen to our RingCentral Call rules and presence/status when our MS Teams presence/status changes to "Away/Offline”. Right now, only three options are available
1. Accept all calls
2. Do not accept any calls
3. Do not accept queue calls
With 200 employees, situations differ as to which RingCentral Call rule a user wants when they lock their computer and walk away for minutes/hours or when they turn their computer off and Teams switches them “offline” or “away”. If they…47 votes -
Enable AI transcription on Desk phone
Have AI do notes when in call using physical desk phones
253 votes -
25 votes
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Outbound Caller ID Name (CNAM) for US Toll-Free Numbers
Feature to setup company caller ID name (CNAM) for US Toll-Free Phone Numbers
56 votes -
Automatic Emergency Response Locations for limited extensions
To have an option to enable and manage Automatic Emergency Response Locations for limited extensions, so that location updates are handled automatically when a device is moved to a different physical location, rather than requiring manual reassignment each time.
7 votes -
Allow incoming calls to follow user ring settings even when the desk phone is set to Do Not Disturb (DND).
Currently, when a user enables Do Not Disturb (DND) on their physical desk phone (hard phone), the RingCentral system automatically interprets the user as unavailable. As a result, all incoming calls are routed directly to voicemail, and the configured ring settings or call forwarding rules set in the Admin Portal → User Settings are not followed.
The requested enhancement is to provide an option or behavior where, even if the desk phone is set to DND, the system will still follow the user’s configured ring settings — such as ringing their mobile phone, softphone app, or other forwarding numbers —…
11 votes -
Limit the amount of phone light ups per hour for users with BLF keys and monitored lines.
The Yealink Phone lights up whenever a monitored colleague on the system (even if they're in a completely different office) starts or ends a call, or their line status otherwise changes. Is there a way to adjust or limit the amount of phone light ups per hour.
6 votes -
Configure Avaya J179 for more than 3-way conference calling.
This feature request explores the possibility of increasing the maximum number of participants in a conference call beyond the current limit.
Enhancing this capability would benefit teams that require larger group discussions without relying on external conferencing solutions.
19 votes -
dials out to multiple phone numbers at one time.
Allow to dial out to multiple phone numbers at one time.
6 votes -
Call Display visible when calls are transferred from Reception
Currently when a call is transferred to an agent from Reception you are not able to see the call display number, you can only see "Main Admin". It would be helpful for the person who is receiving the call to be able to see who is calling.
25 votes -
transfer call indicator
The caller ID should have a transfer indicator to indicate whether the call is a transfer or a direct call. For example "Transfer from (Caller ID Name)"
8 votes -
Show Dialed Number instead of Caller ID on VM Notification.
This feature request is designed to display the Dialed Number on the Voicemail Notification in the "From" section instead of the Caller ID.
5 votes -
Background Noise/Audio Issue Alert Sent to Super Admins
Admins don't always have time to listen to every single users' calls to determine if there were issues with background noise, poor audio quality, headset issues, etc. We would like the option to set up an alert that would notify a designated list of recipients if call quality falls below a certain threshold. It should include the details of the call, who the user is, and ideally what the problem of the call was (loud background noise, high jitter, etc).
12 votes -
Allow multiple calls to be placed on hold simultaneously when headset controls are enabled
Currently, with headset controls disabled, a user can have multiple calls on hold simultaneously.
Once headset controls are enabled, clicking the hold button toggles between calls meaning that one call is always active.
Feature Request: For users to be able to manage multiple calls on hold in the REX app regardless of whether the headset controls are enabled or disabled.
7 votes -
Streaming Music / Message on Hold
Requesting consideration for streaming support of music / message on hold sources like Mood Media (Muzak), Easy on Hold, etc. Customers are requesting this feature due to the changing demands of the industry to get their messaging to current and prospective customers, and the limitations of embedded music on hold don't allow for the organization to change quickly enough.
85 votes -
BT Feature Request: Custom Configuration for BT provided phones
BT Feature Request: Custom Configuration for BT provided phones
Details : Currently, BT-provided phones are not permitted to undergo any custom configuration changes because doing so would void the manufacturer’s warranty. The prohibited customizations include, but are not limited to:
*Blind/Attended Transfer Settings for Yealink phones
*Custom Line Key Setup
*Extending Transfer Timers for Cisco phones
*Any configuration requiring access to the phone’s web interfaceExpected Behavior: To be allow to apply the custom changes according to the customers request for their phone set up
Brand : BT Business
6 votes -
Connecting music variability and distinction based on caller.
Allow the selection of different connecting music (sound the caller hears) for internal or external callers.
I am not referring to ringtones that the call receiver would hear.
Taking a phrase from the early 2000's I am talkign about "ring back tones".
In the settings, only one can be selected for all incoming calls under the "play music while connecting" setting option.3 votes -
Maintain call if caller drops during warm transfer
Current behavior: If the caller disconnects in the process of a warm transfer, the entire call is terminated
Requested behavior: If the caller disconnects in the process of a warm transfer, the call persist between the two parties executing and receiving the transfer.
4 votes -
Add Option for Static Routing as Default for VoIP Calls
Currently, RingCentral uses dynamic carrier routing, where outbound VoIP calls are automatically directed through different underlying carriers based on network conditions, load balancing, or regional availability.
While this approach helps optimize performance, some organizations would prefer static routing — where calls consistently route through a fixed underlying carrier or network path.
Static routing provides several benefits, including:
- Predictable call behavior and quality across routes
- Simplified troubleshooting and traceability (important for enterprise and regulated industries)
- Reduced variability in call routing results when diagnosing intermittent issuesAt present, static routing is only available as a paid or special provisioning…
5 votes -
Convert hot desk to standard phone
Option in service web to change device in service web to change the device instead adding a dummy device, deleting the current hot desk phone and reprovision the device
3 votes
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