I can't believe they don't have this feature yet. I just spoke with their onboarding support who couldn't grasp the need for this feature and mansplained away the need because 'some people' many not want to follow the holiday schedule.
The concept of creating 1 or more master holiday schedules and allowing users/queues and IVRs the ability to be set to custom or use one of the holiday schedules doesn't seem far fetched.
It could basically be a reverse of what they have right now that you setup a template and when saved, it writes back to every user/irv and queue that is set to use it.
Also, from what I can see so far, multiple changes would need to be made.
- Main business hours holiday schedule
- Call Queue Template
- User template
Jeff
supported this idea
·
I can't believe they don't have this feature yet. I just spoke with their onboarding support who couldn't grasp the need for this feature and mansplained away the need because 'some people' many not want to follow the holiday schedule.
The concept of creating 1 or more master holiday schedules and allowing users/queues and IVRs the ability to be set to custom or use one of the holiday schedules doesn't seem far fetched.
It could basically be a reverse of what they have right now that you setup a template and when saved, it writes back to every user/irv and queue that is set to use it.
Also, from what I can see so far, multiple changes would need to be made.
- Main business hours holiday schedule
- Call Queue Template
- User template
Brutal!