Skip to Main Content

RingCentral Engage Digital

Showing 15 of 5821

Modify From Address for Email Channels

For an email channel set up using IMAP/SMTP on Engage Digital add a way we can modify the email address the emails are sent from, even if doesn't match the one of the IMAP/SMTP settings. Similarly to how email templates function in Engage Voice.
Daniel Vega about 2 months ago in RingCentral Engage Digital 0 New

Character limitation Engage Digital

Engage Digital has a global character limitation of 262,144 characters on an agent message. This is fine if the messages were going out as plain text. Our business requirements require us to send multiple quotes in HTML format within the body of t...
Glen Shade about 2 months ago in RingCentral Engage Digital 0 New

Give possibility to calculate the SLA on FB Messenger over all responses, not only the on the first response.

I'd like to know the service level from the first response to the last response. How quick are we to respond to the customer requests. Actually, I can get from Dimelo the Average Time of Response, but I'd like to know how many responses were given...
Guest over 2 years ago in RingCentral Engage Digital 2 Future consideration

Interaction Failed to Deliver - Due to misspelled email address

We have a scenario where a sent email interaction failed to deliver due to an incorrect email address. The agent received a call from the recipient. The recipient stated they did not receive the email. The agent then reviewed what was sent and not...
Glen Shade 2 months ago in RingCentral Engage Digital 1 New

need to create a report that shows all SMS activity by line

need to create a report that shows all SMS activity by line
John Lachica over 1 year ago in RingCentral Engage Digital 1 Will not implement

Delete conversation history from customer side

add a new option or button to delete chat history from customer side
Guest over 2 years ago in RingCentral Engage Digital 0 Future consideration

Creating a webchat feature that gets website visitors in touch with the appropriate team to conduct business.

Web widget would have different departments for customer to choose from, which would route the customer and their conversation to the appropriate team in RC. Would be great if there was automation in sending reviews and payment requests too.
Taylor Powell 9 months ago in RingCentral Engage Digital 0 Under review

Add send voice note option in the SDK

It's helpful for the customers instead of typing their inquiries. Also, the chatbot can handle it so it's an advantage
Mohd Tamimi over 2 years ago in RingCentral Engage Digital 0 Future consideration

Engaged Digital All Channel OOO

Every time there is a holiday or company day off, I have to go into each individual channel to put an out of office. Can there just be an option to pick all channels and just do one for the whole company? Also, it would be nice to have a start and...
Meagan Butler 12 months ago in RingCentral Engage Digital 0 Under review

Ability to paste image in ED instead of attaching file

it's more convenient and efficient if we have the ability to paste image in ED instead of saving and uploading the file to attach.
Angela Lozanta almost 2 years ago in RingCentral Engage Digital 0 Will not implement