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Need option to schedule reports in Business Analytics with PDF

Currently there is only the option to schedule reports in Business Analytics with an Excel. Please add option for PDF. It's much easier for our users to open and read on mobile devices.
Cameron Hellmuth 3 days ago in RingCentral Analytics 1 New

User Status Details

We would like the ability to run a report that would should a detailed breakdown with timestamps and duration of time in status for team members?
John Bruns about 14 hours ago in RingCentral Analytics 0 New

Reports to be edited by others

We'd like the ability for reports in Business Analytics to be shared with others who have edit capabilities. Currently, others can view the report, but we'd like an additional access type for view and edit. Thanks!
Cameron Hellmuth about 16 hours ago in RingCentral Analytics 0 New

please include trend drawing in the PDF download of performance stats

as above
Barry Lovell about 20 hours ago in RingCentral Analytics 0 New

User Performance Report KPIs - ADD KPI FOR #INTERNAL AND #EXTERNAL

It would be great to have a KPI for # Internal and # External such that we can compare these at user level without having to use the main filter to only explore one vs the other.
Danielle Fairweather 1 day ago in RingCentral Analytics 0 New

New report for Ring Groups and corresponding DID numbers

Many customers would enjoy this type of report. We are looking for a report that shows the main number of our ring group and the 2 DID numbers associated with the Ring Group in a standard .csv format. I was advised that since the main number has a...
Don Dillon 4 days ago in RingCentral Analytics 0 New

Provide log report for SMS texts

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the te...
about 3 years ago in RingCentral Analytics 28 Future consideration

Missed call report that shows all available users at the time of the missed call.

Missed/abandoned call report that shows all available users at the time of the missed call. If there was a missed call at 1pm and users were available at the time, I'd like their status to be included in the report.
Rosena Maharaj 22 days ago in RingCentral Analytics 1 New

Ability to track agent time by phone status

Currently, there are only metrics around talk time or hold times, but no metrics on agent's phone status. There should be reporting on how long an agent's phone was in available, Do Not Disturb, or other statuses. This is an important metric for m...
Guest over 2 years ago in RingCentral Analytics 5 Future consideration

Report Info in Body of Email not Attachment

Hello, It would be great to a report that goes into the body of the email rather than a pdf or excel. That way when you open the email the report is right there. The pdf is a little clunky on mobile to view since it's always a 2 page landscape vie...
Joy Fullerton 4 days ago in RingCentral Analytics 0 New