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RingCentral Admin Portal

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Non-Super Admin users can elevate themselves to a "Super Admin."

We have noticed that Non-Super Admin users can elevate themselves to "Super Admin." This could potentially cause security issues and business impact. Non-Super Admins should not be able to change their role to a “Super Admin” or remove the SA role...
Led Tasso 9 months ago in RingCentral Admin Portal 0 Under review

Configuring Dial-By-Name Directory Extensions at the Site Level

Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can on...
Michael Scott 12 months ago in RingCentral Admin Portal 1 Under review

Ability to assign dedicated fax number to multiple users

It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.
Ralph Reyes 8 months ago in RingCentral Admin Portal 1 Under review

Download SMS content

When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up wit...
Aya Vince Cruz 5 months ago in RingCentral Admin Portal 0 Under review

Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop...
Brandi Bonnet about 3 years ago in RingCentral Admin Portal 27 Under review

Caller ID for all incoming calls

We want to have caller ID for all external incoming calls, doesnt matter if its incoming to an extention, direct line, or call que. Not sure why this does not exist yet, very basic thing to have for a phone company. At this stage, we have 35 emplo...
Jawad Bushnaq 9 months ago in RingCentral Admin Portal 1 Under review

Undo Button

The concept of an Undo button is universal. RingCentral administrators would benefit from this feature in all aspects of the system's configuration.
Dennis Stratman 4 months ago in RingCentral Admin Portal 0 Under review

Please add the ability to have multiple group managers for a usergroup.

Please add the possibility of having multiple group managers for a user group. This would open up the possibility of having multiple group managers by proxy, for example to make call forwarding for group members in case of illness. I think this w...
Holger Haase 12 months ago in RingCentral Admin Portal 4 Under review

Set Intercom Feature In Bulk.

When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom templat...
Nate Graham over 1 year ago in RingCentral Admin Portal 3 Under review

Allow admins to change user profile information (including pictures)

Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great t...
Guest about 3 years ago in RingCentral Admin Portal 13 Under review