Skip to Main Content

All ideas

Showing 4138 of 4138

Time and date stamp at a glance for text messages

If i'm searching for a text from today, for example, and i've sent 20 messages, I can see the dates rather than selecting each text to see the date.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Restore deleted text messages

Need to have access for deleted text messages
Studio Sanctuary over 1 year ago in RingCentral Phone 0 Under review

Export company contacts

Export company contacts for user view. It would be easier if we can also download company contacts even in user view.
Jessa Remo over 1 year ago in RingCentral Admin Portal 0 Under review

Easily change default audio sources 1-click toggle

Hi. I am looking for a way to essentially set up a "speakerphone button" (or control-key shortcut) when using RingCentral app on my desktop. Normally, I like to use the headset mic and earphones. But sometimes I'd like to use a "speakerphone" --- ...
David Greene 7 months ago in RingCentral Phone 1 Under review

how to restore deleted texts on ringcentral

i accidently deleted all the text messages
Main Number 7 months ago in RingCentral Mobile App 1 Already exists

MS Teams integration cannot search keywords in SMS & phone directory excludes phone numbers

As of 6/14/22, my entire company has abandoned the MS Teams and RingCentral integration for the Ring Central Desktop App because (1) we cannot search for keywords in SMS messages in the integration and (2) the phone directory only displays active ...
Keoki Nardin 4 months ago in RingCentral Integrations 0 Under review

Allow E911 Addresses to be added to end user accounts with a simply one address or site selection.

Allow E911 Addresses to be added to end user accounts with a simply one address or site selection. At one time you could update end user accounts E911 Address by simply searching for the location and selecting it and it would automatically populat...
Vivian Mitchell 4 months ago in RingCentral Admin Portal 1 Under review

Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts.

Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts. This will provide proficiency in provisioning disabled accounts and limit the number of users assigned to Site 'Company' to defer from non wa...
Vivian Mitchell 4 months ago in RingCentral Admin Portal 0 Under review

Create additional WFM Prebuilt Reports or Make WFM Data Available in Custom Reporting

Currently we cannot add any WFM related fields (scheduled activity/actual activity/adherence/forecasts) to custom reports, and the prebuilt reports for WFM are very lacking. This makes it extremely difficult to analyze and coach our team. We are r...
Nick George 4 months ago in RingCentral Contact Center 1 Future consideration

WFM Pro - Ability for skills in ACD module and WFM skills to sync.

It would be great for staffing and data integrity, if when an agents skills are updated in the ACD module, that would get reflected in what WEM Skills that they are associated with so that if they get added/removed from the skills that the system ...
John Bruns 4 months ago in RingCentral Contact Center 0 Future consideration