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Music on hold radio

We are a restaurant, and we recently switched over to ringcentral. We used to have with our old provider a "music on hold" which would play the music from our radio when we would place a customer on hold. The preloaded sounds are not that great, a...
Guest over 1 year ago in RingCentral Phone 0 Under review

i would like to message a patient that is just entered the waiting room for a video

so the doctor is in a video with a patient at the minute and a new patient enters the waiting room, there is no way to message them to let them know he will be with them shortly. and his is causing a major for 3 weeks now. because the patients lea...
Guest 8 months ago in RingCentral Video 3 Under review

Add a small mini mode window that is always on top for muting sound and video, like the old RC Meetings application

When using the old RC Meeting application, you could minimize it to a mini mode window. If on a computer with only one screen, you could type in notes on one screen, and still be able to mute and unmute yourself on the mini allways-on-top RC Meeti...
Peter Z. 8 months ago in RingCentral Video 1 Under review

Add Common Area Phones to RingCentral Analytics

It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.
Brian Schwartz 8 months ago in RingCentral Analytics 0 Under review

The auto Disposition option needs to change agent to an on -hook aux state

We would like to use the auto dispotion feature but we need the agent rolled into an aux code that would not be available .
Debra Johnson over 1 year ago in RingCentral Engage Voice 0 Future consideration

Canon Webcam Utility not recognized

Josh is using Canon Webcam Utility for RingCentral for RingCentral Desktop app but it doesn't recognized. If you could add Canon Webcam Utility as recommended webcam for RingCentral Desktop app that would really help our clients.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Sales Force Customer Data Pop Screen when answering parked call on Custom Park Lines

Many calls come in from the queues, but a lot are also parked on custom park lines. the Sales Force adaptor doesn't allow for those parked calls to screen pop in SF with the customer information making extra steps for the agents, all calls should ...
Todd Downing 8 months ago in RingCentral Integrations 0 Under review

Traditional Intercom needs to work.

Useful because it saves time. Currently, you have to dig into the Menu option, press InterCom, and then enter your extension. With a traditional intercom option, I should be able to 'buzz' the other party simply.
Guest 8 months ago in RingCentral Phone 0 Under review

Allow private add-ins to be installed from App Gallery

Problem Statement One cannot discover and install private bots and notification apps via the App Gallery. This makes it very difficult for employees to take advantage of these apps their developers build. Solution Create an area in the App Gallery...
Byrne Reese 8 months ago in Developer Platform and APIs 0 Planned

Remove Extra Lines on Polycom Without Adding Presense

By default, the user line is listed on each line (4 times for an 4 line phone, for example). The workaround is to add presence for a line 3rd line, which the end user may not need, to remove the extra lines. This makes the phone screen very busy w...
Guest 8 months ago in Hardware 0 Under review