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Notes area in call details

Hi there, I think it would be very useful to have a notes section under the call details. That way I can add notes to the call to remind myself what the call was about and who the call was from. If this could get implemented in the future that ...
Jason Kennedy 8 months ago in RingCentral Mobile App 1 Under review

I want to be able to download faxes in batches from the application

It is a lot of work to open my faxes one at a time to be able to download the attachments
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

show the name of the line when sending texts on RC desktop app

This should be obvious. For some reason, RC won't show the name of the phone line when I'm sending a New text on the RC desktop app. It only shows a dropdown of numbers and I have to look up which business the line is for. SUPER INCONVENIENT. Plea...
Steve Kim 8 months ago in RingCentral Web/Desktop App 0 Under review

Analytics: Select Multiple Queues

Admins should be able to select multiple queues when looking at Users under Performance reports.
Phonehub 1 - Potaia over 1 year ago in RingCentral Analytics 1 Under review

Allow spoofing of outbound caller ID after verifying ownership of spoofed number

It would be very helpful in making sales if I could make a new RingCentral system spoof the not-yet-ported or un-portable number of the customer after going through a process of proving that they own the number. Many people will not answer a call ...
Christopher Nelson over 1 year ago in RingCentral Phone 0 Under review

CTRL Z it seems to keep the data in the buffer

When i am in a message and I use CTRL Z it seems to keep the data in the buffer and it if you go to another user that info is retained and if you do another CTRL Z that data appears. How can you fix this so the data does not travel from person to ...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

the ability for Admin to review voicemail for sub-users in the Call Log along with the recordings

Currently there are far too many steps for the Admin to go through to review voicemail messages left for the other users. The current system is difficult and time consuming for the Admin who often wears a number of hats in addition to monitoring c...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Shared fax for outbound sending

A feature that allows multiple users to be able to send and receiving faxes on behalf of a shared fax user. The multiple users would be able to send faxes with the cover page reflecting the shared fax user phone numbers and details.
Guest over 1 year ago in RingCentral Phone 0 Under review

Max agent must not allow another call to connect to agent leg when it is currently engage to a call

Agents made an outbound call and was on the line using RC apps , She was on available status on MAX agent . Another call receive from the MAX and made a conference call with the other person on the line.
Jovy Mendoza 8 months ago in RingCentral Contact Center 0 Under review

Feature of Ring Back Ring Tone

Hello Ring Central, A lot of our customers are asking for the feature Ring Back Ring Tone. If the customer has been in a hold for x amount of time and the phone rings back to the main line, the system should recognize it as an existing call and no...
Guest over 1 year ago in RingCentral Phone 0 Under review