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ENTER to answer calls

ENTER to answer calls
Andrew Alvarez 4 months ago in RingCentral Phone 1 Already exists

Multiple call by Name Directories for each sites

We need to have a multiple call by Name Directories which can be added to a site rather than having a full company Directory.
Fairoz Shaik 8 months ago in RingCentral Admin Portal 1 Already exists

Send Text messages to people outside of RingCentral

I would like to send text messages to people that don't use RingCentral to alert them for instance when an appointment is planned and the date is near.
Guest almost 2 years ago in RingCentral Web/Desktop App 4 Already exists

Allow two desktop phones to be associated with one extenstion/user

To allow an employee to have a desktop phone in two different locations (i.e. home and office), without having to purchase another user/phone line.
Katie Ireland over 2 years ago in Hardware 1 Already exists

Please Fix Queue Calls

Currently the queue calls are not showing on LOB analytics. All other calls are appearing but calls related to queues are excluded in the count for each analyst as well. I contacted support and they said it would be addressed but 3 months after an...
Guest 11 months ago in RingCentral Analytics 3 Already exists

Keep Analytics Settings from Last Use

Each time I want to look at a report, or run a report, I have to reset the metrics I want. It would be nice to have an option to set multiple profiles for this too. For example, one profile could be the metrics I run for a daily view, another for ...
Guest 8 months ago in RingCentral Analytics 1 Already exists

Integrate RingCentral app with Call Center Phone status

Our Call Center employees are receiving calls on their RingCentral App while on the phone via Call Center MaxAgent. It would be helpful for the RingCentral app to recognize when their line is busy so they don't receive the phone call pop-up from R...
Kimberly Shingle over 1 year ago in RingCentral Contact Center 2 Already exists

Service Status Alerts Subscription

Will be great if we can have the option to receive the issues reported in the Ring Central status portal in an email notification. This morning and issue was reported in the staus portal and I couldn't find the option to receive those notifications.
Nestor Guzman Monroy about 1 year ago in RingCentral Admin Portal 1 Already exists

Paging from and to the RingCentral Desktop App

Currently, RingCentral only allows paging from a supported physical phone or a RingCentral Mobile app. Many users I have worked with have expressed frustration with this since many companies working with RingCentral are migrating from users using ...
Safari Admin over 1 year ago in RingCentral Web/Desktop App 3 Already exists

Delete User Messages

Example: User A was working for us, but then left for another opportunity. User B joined the company. Instead of creating a new User we changed the name of User A to User B. So all the messaging History is still there. Wanting to remove all histor...
Chris Call about 1 year ago in RingCentral Web/Desktop App 1 Already exists