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Disable this - Current meeting ends when scheduled meeting is about to start

While in a few meetings yesterday, the meeting abruptly ended for everyone on the meeting. We were unable to re-join the meeting as a message came up saying - you have another scheduled meeting. I want to disable that setting. Our meeting lasted l...
Holly Jensen 1 day ago in RingCentral Meetings & Webinar 1 Under review

Voicemail setting should show up in desktop app when Voicemail Setting is selected in the Role

Desktop App > Settings > Phone > Voicemail ONLY shows up in the desktop app when Notifications is checked under User Settings in the assigned Role. It would make more sense for this to show up when Voicemail Settings is checked, as we hav...
Michael Shupe about 5 hours ago in RingCentral Web/Desktop App 0 Under review

We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at least have it set to assign access to recordings by site. Might also be beneficial to be able to assign by user group. I would also like to see an audit trail in the call logs of who is accessing someone's recording as well as who downloaded it.

I think this would be beneficial for companies that have to deal with confidential information like health and financial organizations in order to stay within the laws and guidelines surrounding this information (HIPAA, etc).
Paul Carmichael 1 day ago in RingCentral Admin Portal 0 Under review

Manually Activate open mode

In the older days, phone systems would have a hot button programmed on the desk phone that you could touch that would either put your phone system into "closed" mode or "wake up" "open" mode. This manual bypass would allow you to activate normal o...
Boe Trumbull 1 day ago in RingCentral Phone 0 Under review

Placing incoming calls on a park line automatically after a certain amount of rings.

We have a few sites who have asked if incoming calls can be placed on a park line after x amount of rings. This will help them better manage incoming calls and will help decrease the number of voicemails that are left.
Zach Dearth 3 days ago in RingCentral Phone 0 Under review

Pride flag emoji

Pride flag emoji / self explanatory
Elaine J. Urrutia (she | her) 14 days ago in RingCentral Web/Desktop App 2 Under review

Fax transmission notification to include copy of fax.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
LOTT & FISCHER 19 days ago in RingCentral Web/Desktop App 1 Under review

HUD pop out window on RingCentral app

It's great that the HUD was added to the RingCentral desktop app however, the only thing for us that it seems to be lacking is the ability to adjust the layout of the pop out window for the HUD. We still use the RingCentral Phone app because the p...
Danielle Howes 4 months ago in RingCentral Web/Desktop App 3 Under review

List all phone queues for a specific person

As an administrator , I often get requests to find out what queue multiple staff are in. We have 162 queues and 969 staff so there is no easy way to gather this information.
Matthew Bressler about 14 hours ago in RingCentral Admin Portal 0 Under review

Block 1-900 numbers

I don't want the thousands of dollars in bills for employees calling 1-900 numbers from company phones.
Trevor Harrison about 14 hours ago in RingCentral Admin Portal 0 Under review