677 results found
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RCCC Time off Always on Top
Any schedule with a Time Off/ OOO Activity should be placed on top. it is quicker to have it be seen by any scheduler/WFM RTA
2 votes -
Tag a Call as Abusive
Does RingCentral have the functionality to Red flag a number to the agents.For example - If a caller is abusive , can we add a flag that will notify the agent getting the call through RingCentral that they have a potentially abusive caller ?
2 votes -
Quickbase CRM
Integrate with Quickbase CRM
2 votes -
Play back DTMF tones in Max keypad
I have a team on CXOne that calls out to other businesses that have up front IVR menus. They would find it useful when selecting an option on the Max keypad would trigger an audible DTMF tone back to them.
2 votes -
Able to filter on activity type on adherence report
Would like the ability to filter and remove Planned or unplanned activities type from the adherence report. Currently anyone whose schedule is updated with planned/unplanned time out they show as 100% adherence. That gets rolled into the team summary and there overall average goes up but in reality that agent was not to adhere to a schedule so should not count towards the overall true schedule adherence for the team. Would like to see true or actual activities in a roll up for adherence.
2 votes -
See all agent stats without scrolling
It would be amazing if when you are looking at the agents on the Analytics and Supervisor tabs you could see the whole picture without having to scroll up and down and left to right! A complete picture.
1 vote -
FIX YOUR BULK EDIT.
FIX YOUR BULK EDIT.
A bulk edit of queues doesn't maintain the Abandon Time and SLA Time. It resets the values to 30 seconds even though the bulk edit mode shows Multiple Values are in those fields. Just leave them what they were.
1 vote -
Visibility into who changed an agent state in Contact Center
Description: Provide the ability to report on, audit, troubleshoot, and ultimately see who is changing what agent's state, why, when, and increase productivity.
Feature Request: Ability to see who changed an agent state previously and when.
Purpose: To allow auditing and troubleshooting after the fact. Not only would this give admins the ability to see who changed an agent state previously, but it would also provide another troubleshooting mechanism for both customers and support alike by ruling out if an agent state change was caused by a supervisor manually or if it was caused by something else (system etc).
Details:
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1 vote -
Allow the "Floating Status window" to show the Status of Agents in new CXOne Dashboard.
When the Admin hovers the mouse pointer over the “Active Contact,” a floating window would appear showing the Agent’s current status. This should be the same in the New Dashboard version, working in tandem with the dropdown "Agent Status" option.
1 vote -
It would be great if the RingCentral phone number that comes in on lead calls, was to auto populate Agent OS, thus cutting down the time to
Also auto populate the location ID from RingCentral to Agent OS.
1 vote -
Voicemail recipient when blind transfer
The client wanted to have a feature that when they transfer the call to the recipient and was not answered, the voicemail will go the recipient not to the originating extension.
1 vote -
List multiple dial-in numbers on RCV invitation
Add setting to default multiple numbers for dial-in and one-tap on the RingCentral Video meeting invite. Most importantly, there should be options for different localities/countries. The feature of multiple numbers for one-tap is already available for internal RingCentral employees as shown in the demo for webinar listed below. The feature of multiple dial-in numbers listed on invitations was available in RingCentral Meetings, RCM.
Discover the power of RingCentral Video meetings
Wednesday, August 13, 2025, 11:00 AM (Central Time (America/Chicago))
https://w.ringcentral.com/w/a/join/AgABD2jTK2ZIP9IRSulzACnQQuUBmBrfnXEKxJIsh0i735JCHfrTSTmGvlpMfVlUWxJhn7EimTpx2w?route=4c7777bd1f866f85&pw=bd4748027cd0d3c8678eedeff09db0a1a09cd8560ab797f4fddde9059f0a30dd.1 vote -
Remove ringing sounds when trying to dial another number/extension in conference call
When on a call and another call is transferred to our lines, the new call will ring through the existing call preventing us from being able to hear the person we're talking to. We can't just transfer a call we need to have a separate window open with the other users to see if they're on the phone already and then we can transfer from yet another window. This program requires 3 different windows just to function.
If we figure out how to silence the new call from ringing through then we receive a surprise voicemail.
1 vote -
Overflow Group Display Settings
Customer would like to have a feature where in the display settings of initial call queue will be reflected if the call was transferred to overflow group if the maximum wait time is reached.
1 vote -
Bulk download all devices and digital lines
Option to bulk download all devices and digital lines so customers don't need to contact us if they need to retrieve the file
1 vote -
RCEX - Ability to choose a queue to answers call from
Ability for the agents added to multiple queues to choose which queue will they answer calls from. Other than just accepting the queue.
1 vote -
Be able to assign a different ringtone to contacts.
We have a secure builidng and I used to have a different ringtone assigned to a call coming from the call box. It made easier to answer in a more appropriate way. My screen does still come up and say 'front door' but the ringtone helped if I was not sitting at my desk. Not sure why this feature went away.
1 vote -
Automatically Add and/or Remove Shared Voicemail Extension
Option to add or remove the user shared voicemail if they are out of office
1 vote -
Add Activity
When you add an activity code to a schedule you choose the code then the timeframe. If I go back and change the code after selecting the timeframe it changes the timeframe to a 15 minute interval. The timeframe I entered shouldn't change just because I chose a different activity code.
1 vote -
Meeting Scheduler
In meeting scheduler the current duration is required in minutes (ex. 420 minutes). Calculating minutes for an all day meeting seems archaic. There should be a drop down to choose hours and minutes or at least be able to choose a start and end time i.e. 9:00am - 4:00pm.
1 vote
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