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Hearing Impaired Solutions for Contact Center

Hearing impaired solutions for Contact Center. Need a way for the hearing impaired to easily use the integrated softphone and all other Contact Center interfaces. Ideal solution would be for Closed Captioning, with a wide range of options, to work seamlessly with existing Contact Center solutions. Hearing impaired users will need the ability to read what the caller is saying, as well as any audio sounds that need converted to a hearing impaired solution and/or Closed Captioning of some kind.

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  • Cody commented  ·   ·  Report

    We still need Contact Center solutions for hearing impaired. We have features being rolled out on the RingCX side, but we don't have a solution inside the NICE CXOne platform for CC at the moment. Please consider presenting this!

    Thanks!