Settings and activity

4 results found

1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   488 votes

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   Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Cody supported this idea  ·  Nov 5, 2024

2. Hearing Impaired Solutions for Contact Center

   1 vote

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   New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Cody shared this idea  ·  Sep 27, 2024

3. text-to-speech feature for the disabled

   43 votes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Cody supported this idea  ·  Sep 27, 2024

4. Change agent state through Max Supervisor

   107 votes

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   Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Cody supported this idea  ·  Jun 24, 2024