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Settings and activity

10 results found

  1. Visibility into who changed an agent state in Contact Center

    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Cody shared this idea  · 

  2. Hearing Impaired Solutions for Contact Center

    1 vote

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Cody commented  · 

    We still need Contact Center solutions for hearing impaired. We have features being rolled out on the RingCX side, but we don't have a solution inside the NICE CXOne platform for CC at the moment. Please consider presenting this!

    Thanks!

    Cody shared this idea  · 

  3. Allow Manual Altering of Bi-Directional Sync State

    2 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Cody commented  · 

    Please consider this for manual interaction of bi-directional sync states. Customers are looking for more flexibility in this.

    Thanks

    Cody supported this idea  · 
    Cody shared this idea  · 

  4. "My caller ID" dropdown should be searchable

    18 votes

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    Under Review  ·  4 comments  ·  RingCX » Other  ·  Admin →
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    Cody commented  · 

    @Chris DeLeon -

    Would it be possible to also get this inside RCCC, as well as RingCX?

    And thank you for the update.

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    Cody commented  · 

    Great request!

    Cody supported this idea  · 

  5. Restrict BU Access by Role in Contact Center

    1 vote

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Cody commented  · 

    Bumping the priority on this for visibility

    Cody shared this idea  · 

  6. Presence sync - Ability to sync for specific users only

    2 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Cody supported this idea  · 

  7. WCAG (Web Content Accessibility Guidelines)

    39 votes

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    Planned  ·  4 comments  ·  RingCX » Other  ·  Admin →
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    Cody supported this idea  · 

  8. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    655 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Cody supported this idea  · 

  9. text-to-speech feature for the disabled

    46 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Cody supported this idea  · 

  10. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Cody supported this idea  ·