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3 results found

  1. need to create a report that shows all SMS activity by line

    need to create a report that shows all SMS activity by line

    7 votes

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    Will Not Implement  ·  0 comments  ·  RingCX Digital Only  ·  Admin →

  2. Ability to paste image in ED instead of attaching file

    it's more convenient and efficient if we have the ability to paste image in ED instead of saving and uploading the file to attach.

    2 votes

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    Will Not Implement  ·  0 comments  ·  RingCX Digital Only  ·  Admin →

  3. Agent AHT

    We need to have a parameter that calculates the time spent on a task same as AHT but excluding the time spent waiting for a customer reply. By this, I can calculate a KPI for the agent as part of his evaluation.Currently, we can’t depend on the AHT because the AHT might be higher because of customers’ behavior where the agent is ready to answer but is waiting for the customers' reply.

    1 vote

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    Will Not Implement  ·  0 comments  ·  RingCX Digital Only  ·  Admin →
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