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How can we improve RingCentral?

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6 results found

  1. Disable the feature that automatically includes the email chain at the bottom of an Agent Reply email in RingCX.

    To disable the feature that automatically includes the email chain at the bottom of an Agent Reply email in RingCX.

    2 votes
    Already Exists  ·  1 comment  ·  RingCX Digital Only  ·  Admin →

  2. Engage Digital - Allow multiple routing strategies for different email channels

    Currently the Engage Digital system requires all asynchronous routing channels to use the same routing strategy, we would like to be able to create alternate routing strategies with different time frames set for the routing steps and assign a subset of email channels\categories to that alternate strategy. This would allow us for example to have some email channels that have the reply step that attempts to route back to the same agent that sent the last response set at 1 hour and others set at 30 minutes.

    15 votes
    Already Exists  ·  0 comments  ·  RingCX Digital Only  ·  Admin →

  3. Engage Digital - Add SSO Azure configuration similar to RC Office

    To avoid having to manage another login we would like Engage Digital to be able to configured in a similar manner to the RingCentral Office portal to allow integration with Azure for Single Sign-On configuration. Previously told this was coming for Engage Digital in Q1 of 2023 from product management.

    2 votes
    Already Exists  ·  1 comment  ·  RingCX Digital Only  ·  Admin →

  4. TikTok connector for RingCX / RC Engage Digital

    Many organizations have requested a connector between RC Engage Digital and TikTok.

    10 votes
    Already Exists  ·  0 comments  ·  RingCX Digital Only  ·  Admin →

  5. Get rid of user greeting

    I've never met anyone that used/wanted a user greeting. The problem with it is it is the first option you hear when going in to record your voicemail greeting and half the time the persone records their VM on their user greeting and then they think there phone is going straight to voicemail.

    1 vote
    Already Exists  ·  0 comments  ·  RingCX Digital Only  ·  Admin →

  6. Ability to block an attachment in undetected phishing email

    Some of phishing emails are not detected. For security reasons, it would be necessary to be able to block the attachment, to avoid a download by an agent if the email has been identiifed afterwards as phising.

    1 vote
    Already Exists  ·  0 comments  ·  RingCX Digital Only  ·  Admin →
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