Disable the feature that automatically includes the email chain at the bottom of an Agent Reply email in RingCX.
To disable the feature that automatically includes the email chain at the bottom of an Agent Reply email in RingCX.
2
votes

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Feature exists already. The original body ("chain of email") is managed by a variable {{{original_body}}} of the email template here:
https://ringcx.ringcentral.com/voice/admin/agentTools/digital/admin/emails/templatesEither disable templates for "Reply" context, or remove the {{{original_body}}} from that template.