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How can we improve RingCentral?

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3 results found

  1. Show the entire message and not strip away an email thread and only leave the newest message

    This account would like to have the ability to view the entire email thread and not only leave the newest message.

    3 votes
    Needs More Information  ·  0 comments  ·  RingCX Digital Only  ·  Admin →
    How important is this to you?

  2. Ability to prioritize agents assigned to a Category

    Similar to how you can control the "proficiency" setting within an ACD skill on the inContact Contact Center product today we would like to be able to control which agents assigned to a Category on Engage Digital are preferred to be routed to first if available based on a priority\proficiency ranking with available time breaking a tie between two agents with the same setting. We often have a setup of 1 or 2 main agents for an account with other backup agents assigned to the same Category to cover when the main agents are unavailable and there is no way…

    1 vote
    Needs More Information  ·  1 comment  ·  RingCX Digital Only  ·  Admin →
    How important is this to you?

  3. Engage Digital - Turn off hidden history feature "..." per channel

    Our agents and Operations managers have asked if we can disable the hidden history portion that Engage Digital implements when an email message is imported into the system as it often hides necessary information automatically and agents find themselves either overlooking the small "..." option or having to constantly expand it. Currently this is something that cannot be disabled but we would prefer it be a toggle within the channel settings to adjust as necessary.

    1 vote
    0 comments  ·  RingCX Digital Only  ·  Admin →
    How important is this to you?
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