Engage Digital - Turn off hidden history feature "..." per channel
Our agents and Operations managers have asked if we can disable the hidden history portion that Engage Digital implements when an email message is imported into the system as it often hides necessary information automatically and agents find themselves either overlooking the small "..." option or having to constantly expand it. Currently this is something that cannot be disabled but we would prefer it be a toggle within the channel settings to adjust as necessary.
1
vote
Michael
shared this idea
Michael,
maybe we should have this toggle for the whole account, not per channel level. or do you have some channels where the teams want it and on other don't?
Thanks,
Grigori
