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21 results found

  1. Support agent availability for Live Agent handover

    The request is to Support agent availability for Live Agent handover based on category in EDF (Native google dialog flow adaptor).
    For example, to support channels like Live-chat, which is real-time. No single API that would look at the category and find the agents for the category, then return info on whether an agent is available or not. Note that the request is to avoid using any APIs and leverage current native connector.

    3 votes
    Implemented  ·  0 comments  ·  RingCX  ·  Admin →
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