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10 results found

  1. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

    I would like to suggest and enhancement to simplify the agent login experience when agents are assigned to multiple queues but only need to be available for a select few.

    For example, all queues assigned to an agent are automatically selected when the agent signs in. If the agent only needs to be available for one or a few of those queues on most days they would need to deselect the majority of queues each time they sign in.

    Adding a “remember selected queues at next login” checkbox would remove the need to select/deselect queues for an agent at next…

    14 votes
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  2. Exporting detailed IVR flow including the user extensions phone number

    The customer is requesting an option to export the IVR phone tree, which it includes the specific phone numbers and user extensions used in the IVR key presses.

    3 votes
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  3. Allow the ability to view calls waiting and phone numbers in call queue

    Enhance live reports from call queue to include number of calls waiting and phone numbers of callers

    2 votes
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  4. Clarify Error Message for Unsupported Transfers from RingCX to RingEX Extensions

    Currently, when agents using RingCX attempt to transfer a call to a RingEX extension via the corporate directory, the system presents a misleading "congestion" error. This message suggests a network or capacity issue when the true cause is that transfers to RingEX extensions are not supported in RingCX.

    This leads to agent confusion, unnecessary troubleshooting, and increased support tickets. We request a clearer, more accurate system message such as "Unsupported transfer destination" or "Transfers to RingEX extensions are not currently supported" to replace the generic "congestion" message in these cases.

    1 vote
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  5. Analytics

    The customer would like to use analytics to evaluate various groups.
    The problem with this is that users are also displayed personally in the analytics report.

    The customer needs a change here so that only groups like Sales,etc. can be displayed and analyzed in Analytics, but not individuals.

    4 votes
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  6. Mic&Headset test feature

    I've been having microphone issues with RingCentral for about three hours. Both Chris, Windows, and other apps recognize my microphone, but RingCentral doesn't. My team leader confirmed it's not a microphone problem. A mic and headset test feature in RingCentral would be super helpful. Thanks!

    1 vote
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  7. Lower the volume of RingCx Agent when you are on "TRANSITION" state, that "brrrp" is annoying

    there should be a way, that when we are on fetching leads mode, the "transition" stop making that annoying noise that "brrrp brrrp" when you are calling someone is really annoying, hearing that noise all the day its crazy

    2 votes
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  8. Set separate Call Routing for Cordless Handsets

    Want to receive calls with 1 handset and other handsets that's paired to the same base should not ring and only function for internal calling.

    2 votes
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  9. Pre-assigned Secure Code

    User wants to have a pre-assigned secure code for each of their users when they contact the RC support so they don't have to continuously need to receive a secure code via email.

    2 votes
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  10. Support Arc Browser

    Support Arc Browser when trying to submit RingCentral Ticket

    1 vote
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