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3 results found

  1. Lower the volume of RingCx Agent when you are on "TRANSITION" state, that "brrrp" is annoying

    there should be a way, that when we are on fetching leads mode, the "transition" stop making that annoying noise that "brrrp brrrp" when you are calling someone is really annoying, hearing that noise all the day its crazy

    1 vote
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  2. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    Ryder utilizes both RingCentral MVP and RingCentral Contact Center.Many internal and external calls come into the CC and need to be transferred or forwarded to the MVP users.Also, many times a call could come into MVP user and require a transfer into the Contact Center.RingCentral cannot provide a single, seamless report to report this cradle to caller journey.

    32 votes
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  3. Whats app voice into contact center

    Curalink, would like to give their global customers a cost effective way for them to call. Sometimes their customers do not have international dialing plans on their cells or do not have cell signal but they have Wi-Fi access. Curaa link would like to give these customer the option to make a voice call over Whats apps, as this would also keep them in Hippa compliance.

    1 vote
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