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3 results found

  1. Auto text to customers when call is unanswered

    It would be great if customers would receive an auto text if their calls to us go unanswered

    6 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  2. Change agent state through Max Supervisor

    When launching supervisor I want the ability to change an agents status for example if I wanted them in available and they were unavailable I can manually change their status for them or vice versa

    107 votes

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    Planned  ·  19 comments  ·  Other  ·  Admin →
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  3. recording system that flags calls that use inappropriate language

    Customers with full time call recordings would like to bookmark calls where inappropriate language is used for follow up...even better to have the ability to initiate a warning message if bad language is being used

    7 votes

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