We are requesting enhancements to the Outbound Caller ID functionality within the RingEX platform to provide more granular control and flexibility for administrators.

Enhancement 1: Restrict CCRN Usage by Default

By default, RingEX users should be restricted from selecting CCNR (Contact Center Registered Numbers) as their outbound caller ID.

Administrators should have the ability to explicitly grant access to specific users or groups who are allowed to use selected CCNRs.

This will prevent unintended use of CCNRs by non-RingCX users and ensure better caller ID governance and compliance.

Enhancement 2: Allow Multiple Caller IDs in User Setting Templates

Currently, the User Setting Template for outbound caller ID only supports the assignment of a single number.

We request the ability to assign multiple caller IDs in the User Setting Template, allowing users to choose from a predefined list of outbound numbers.

This would significantly improve flexibility and reduce the need for manual configuration per user.

Business Value:
These enhancements will improve administrative control, ensure appropriate caller ID usage across the organization, and streamline outbound call configuration processes at scale.