← RingCentral Ideas

Settings and activity

30 results found

  1. customize column when downloading user list

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette supported this idea  · 

  2. Allow RingCentral App to Place RingCX Calls on Hold

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Royette shared this idea  · 

  3. Ability to generate reports who joined the audio conference via a dial-in

    4 votes
    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Mark Royette supported this idea  · 

  4. Option to Delete Default Team

    11 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    An error occurred while saving the comment
    Mark Royette commented  · 

    Provide an option to configure the default team, allowing administrators to control which users are included in the team.

  5. Remove my background noise

    7 votes
    1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Mark Royette supported this idea  · 

  6. Have a single point of entry for faxes

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Mark Royette supported this idea  · 

  7. Call Recording transription

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mark Royette shared this idea  · 

  8. CNAM for RingCX Parallel Dialing

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Royette shared this idea  · 

  9. Transferring RingCX call via User Ext. Deskphone

    4 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Royette shared this idea  · 

  10. Customize Settings for Message Only Extension Email Notifications

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  11. Add Phone Numbers in Filtering options for Call Records - Business Analytics

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  12. Ability to transfer RingEX calls directly to RingCX Users

    6 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Royette shared this idea  · 

  13. Remove permission to delete voicemails

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  14. Ability to download a list of numbers with their assigned CNAM (Caller Name) information

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  15. Reporting Enhancement: Add categories for type of inbound calls to MVP queues.

    3 votes
    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Mark Royette supported this idea  · 

  16. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    568 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Mark Royette supported this idea  · 

  17. Provide sound customization for app notifications for new voicemail messages.

    6 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Mark Royette supported this idea  · 

  18. Additional Settings for display and visibility

    3 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mark Royette shared this idea  · 

  19. Save/Backup & Restore IVR Settings

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  20. Option in RC App to Restrict the App from using IOS Mobile Call Logs

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mark Royette shared this idea  · 
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