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← RingCentral Ideas

Settings and activity

26 results found

  1. Remove my background noise

    7 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Mark Royette supported this idea  · 

  2. Have a single point of entry for faxes

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Mark Royette supported this idea  · 

  3. Call Recording transription

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mark Royette shared this idea  · 

  4. CNAM for RingCX Parallel Dialing

    1 vote

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Royette shared this idea  · 

  5. Transferring RingCX call via User Ext. Deskphone

    4 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Royette shared this idea  · 

  6. Customize Settings for Message Only Extension Email Notifications

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  7. Add Phone Numbers in Filtering options for Call Records - Business Analytics

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  8. Ability to transfer RingEX calls directly to RingCX Users

    4 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Royette shared this idea  · 

  9. Remove permission to delete voicemails

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  10. Ability to download a list of numbers with their assigned CNAM (Caller Name) information

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  11. Reporting Enhancement: Add categories for type of inbound calls to MVP queues.

    3 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Mark Royette supported this idea  · 

  12. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    540 votes

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    Future Consideration  ·  87 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mark Royette supported this idea  · 

  13. Provide sound customization for app notifications for new voicemail messages.

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mark Royette supported this idea  · 

  14. Additional Settings for display and visibility

    3 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mark Royette shared this idea  · 

  15. Save/Backup & Restore IVR Settings

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  16. Option in RC App to Restrict the App from using IOS Mobile Call Logs

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mark Royette shared this idea  · 

  17. Set a specific extension for Intercom

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Mark Royette commented  · 

    To have the option to assign a direct or specific extension on the intercom sofkey on desk phones instead of just the general intercom where it will ask to enter the extension to intercom with.

  18. Download Multiple Faxes

    16 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Mark Royette commented  · 

    To be able to print or download multiple faxes at the same time.

  19. Capalities to barge two admin on one user at the same time

    2 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Mark Royette commented  · 

    Currently, if An Admin/User monitors an agent, another Admin/User won't be able to monitor the same agent using their extension. It would be best if it allows multiple Admin/user to monitor an agent at the same time.

  20. Call Queue Status Visibility

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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