Settings and activity

46 results found

1. Manually assign call back request to agents

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   New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Royette supported this idea  ·  Sep 29, 2025

2. Super Admin full access to VM and SMS on the Admin Portal

   61 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark Royette supported this idea  ·  Sep 18, 2025

3. Feature Enhancement Request – Support for Dynamic Number Insertion (DNI)

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Edit…  ·  Delete…  ·  Admin →
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   Mark Royette shared this idea  ·  Sep 8, 2025

4. Ability to Use RingCentral APP Text Templates in RingCentral for Salesforce

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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   Mark Royette shared this idea  ·  Aug 19, 2025

5. Local bucket/connect based RingCX analytics report

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Mark Royette supported this idea  ·  Aug 12, 2025

6. Display Agent Call Hold Status and Duration in Supervisor Dashboard

   5 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Royette shared this idea  ·  Aug 7, 2025

7. Feature Enhancement Request: Simultaneous Ring Support for Multiple Concurrent Calls

   4 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Royette shared this idea  ·  Aug 6, 2025

8. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Royette shared this idea  ·  Aug 6, 2025

9. Automatic Login and Schedule-Based Agent Availability in RingCX

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Royette shared this idea  ·  Jul 10, 2025

10. RingCX Voice Queue Call Distribution

    14 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Jun 18, 2025

11. Have incoming calls to ring on the paging device

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Royette supported this idea  ·  May 29, 2025
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    Mark Royette commented  ·  May 29, 2025  ·  Edit…  ·  Delete…

    Enable Support for Forwarding Voice Calls to SIP Paging Devices

    Allow voice calls to be forwarded or transferred to SIP-based paging devices, such as the Algo 8301 and 8180, without encountering functional limitations due to current 1-way audio behavior or device handling restrictions.

    Current Limitation:
    While devices like the Algo 8301 and 8180 can be provisioned and registered as SIP extensions in RingCentral, forwarding a voice call to these devices results in: Inability to transfer or forward live calls effectively for paging alerts.

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12. RingCX SPOG - Display Corporate Directory Matches When Typing on RCX App Keypad

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  May 29, 2025

13. Support for Hyperlinked Text in SMS/MMS Messages

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  May 28, 2025

14. RingCX allows you to pick up calls on the dashboard manually

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Royette supported this idea  ·  May 27, 2025

15. RingCX Analytics Historical Report | Share report to specific User

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  May 6, 2025

16. Transferring calls to RingEX Extensions via corporate directory

    49 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  May 6, 2025

17. customize column when downloading user list

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    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Royette supported this idea  ·  Mar 28, 2025

18. Allow RingCentral App to Place RingCX Calls on Hold

    6 votes

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Mar 26, 2025

19. Ability to generate reports who joined the audio conference via a dial-in

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Mark Royette supported this idea  ·  Feb 20, 2025

20. Option to Delete Default Team

    12 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Mark Royette commented  ·  Feb 19, 2025  ·  Edit…  ·  Delete…

    Provide an option to configure the default team, allowing administrators to control which users are included in the team.

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