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20 results found

  1. Add Phone Numbers in Filtering options for Call Records - Business Analytics

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  2. Ability to transfer RingEX calls directly to RingCX Users

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Royette shared this idea  · 

  3. Remove permission to delete voicemails

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  4. Ability to download a list of numbers with their assigned CNAM (Caller Name) information

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  5. Reporting Enhancement: Add categories for type of inbound calls to MVP queues.

    3 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Mark Royette supported this idea  · 

  6. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    478 votes

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mark Royette supported this idea  · 

  7. Provide sound customization for app notifications for new voicemail messages.

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mark Royette supported this idea  · 

  8. Additional Settings for display and visibility

    3 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mark Royette shared this idea  · 

  9. Save/Backup & Restore IVR Settings

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  10. Option in RC App to Restrict the App from using IOS Mobile Call Logs

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mark Royette shared this idea  · 

  11. Set a specific extension for Intercom

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Mark Royette commented  · 

    To have the option to assign a direct or specific extension on the intercom sofkey on desk phones instead of just the general intercom where it will ask to enter the extension to intercom with.

  12. Download Multiple Faxes

    15 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Mark Royette commented  · 

    To be able to print or download multiple faxes at the same time.

  13. Capalities to barge two admin on one user at the same time

    2 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Mark Royette commented  · 

    Currently, if An Admin/User monitors an agent, another Admin/User won't be able to monitor the same agent using their extension. It would be best if it allows multiple Admin/user to monitor an agent at the same time.

  14. Call Queue Status Visibility

    4 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  15. .MSI Version of Microsoft Teams Embedded App

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mark Royette shared this idea  · 

  16. Option to Restore Deleted users with their call history

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  17. Increase SMS storage above the current 5000 message limit.

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  18. Increase Data Retention of Analytics

    17 votes

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    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  19. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    258 votes

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    Planned  ·  88 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Mark Royette commented  · 

    To have the option to Customize the cover page inside the application every time they send a fax instead of downloading and editing through a document file and then uploading it.

  20. SMS Messaging for Australian Users

    23 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Mark Royette commented  · 

    SMS Feature Availability for AU Accounts