Currently, when agents perform a transfer or merge in RingCentral MAX, the system displays the word “Consult” on the screen, even though the agent is not actually consulting. While this behavior is functioning as designed and correctly represents the agent’s call state, it can be confusing for agents who may interpret “Consult” as an action they must take. We are requesting consideration for a future enhancement to either remove or clarify the “Consult” label so that agents have a clearer understanding of their workflow during transfers and merges, improving usability and reducing potential confusion.