Settings and activity

22 results found

1. Customizing Faxes: Removing "@rcfax.com" domain from email to fax

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   New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Melissa shared this idea  ·  Jan 14, 2025

2. Enhance Agent States

   41 votes

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   Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Dec 31, 2024

3. Automatic Agent State As "Available" Upon Agent Login to Max

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   New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Melissa shared this idea  ·  Dec 31, 2024

4. presence for polycom

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   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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5. presence keys template for Polycom phones

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Dec 6, 2024

6. RingCentral Call Queue Should Receive All Text Messages, Calls, Faxes, Emails, Etc.

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Dec 3, 2024

7. Text From Call Queue Direct Number

   21 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Dec 3, 2024

8. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

   150 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Dec 3, 2024

9. Disable "AI is taking notes" when on call

   55 votes

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   18 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, we hear your feedback and understand this is a pain point. Our product team is currently exploring options to get this addressed. Thank you!

   Melissa supported this idea  ·  Dec 3, 2024

10. Call queue texting

    17 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Dec 3, 2024

11. Ability to dial out while there is an incoming call

    79 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Dec 3, 2024

12. Warm Transfer to CCRN's

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Nov 8, 2024

13. Warm Transfer/ ask first - as only transfer option

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Nov 8, 2024

14. Integrated Company Directory Should Be Automatically Synced with Deskphones's Directory

    9 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Sep 27, 2024

15. IVR PROMPT THAT ALLOW CUSTOMER TO RECEIVED TEXT OR EMAIL

    3 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Sep 27, 2024

16. Changing User's presence status as an Admin

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Sep 27, 2024

17. Standard Template For Creating Salesforce Cases For CSMs, TAMs, Ps, and other departments when submitting cases to Advanced Support.

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Melissa shared this idea  ·  Sep 27, 2024

18. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    82 votes

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    Planned  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Sep 26, 2024

19. Sync RingCentral Desktop Application With RingCX

    85 votes

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    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Melissa shared this idea  ·  Sep 26, 2024

20. Hide gifs in messages

    5 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Jul 1, 2024