Settings and activity

31 results found

1. Audit Trail Logging For Template Changes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Melissa shared this idea  ·  Mar 20, 2025

2. Deleting Active Contacts In Bulk

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   Melissa shared this idea  ·  Mar 19, 2025

3. AAD Attribute mapping to License type for user accounts when auto provisioning with Azure

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Mar 19, 2025

4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   562 votes

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   Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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5. run user status report

   39 votes

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   Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Mar 17, 2025

6. Max Agent Pop-up Alerts for Agents

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   Melissa shared this idea  ·  Mar 11, 2025

7. Clearview Escalation Process

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Edit…  ·  Delete…  ·  Admin →
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   Melissa shared this idea  ·  Feb 14, 2025

8. Ringcentral Video option to pause or stop auto-call recording

   7 votes

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   Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Feb 12, 2025

9. Role-Based Toggle Visibility For SSO Enablement

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Melissa shared this idea  ·  Jan 24, 2025

10. Customizing Faxes: Removing "@rcfax.com" domain from email to fax

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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    Melissa shared this idea  ·  Jan 14, 2025

11. Enhance Agent States

    44 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Dec 31, 2024

12. Automatic Agent State As "Available" Upon Agent Login to Max

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    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Melissa shared this idea  ·  Dec 31, 2024

13. presence for polycom

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    3 votes

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14. presence keys template for Polycom phones

    17 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Dec 6, 2024

15. RingCentral Call Queue Should Receive All Text Messages, Calls, Faxes, Emails, Etc.

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Dec 3, 2024

16. Text From Call Queue Direct Number

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Dec 3, 2024

17. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    156 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Dec 3, 2024

18. Disable "AI is taking notes" when on call

    90 votes

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    25 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, we hear your feedback and understand this is a pain point. Our product team is currently exploring options to get this addressed. Thank you!

    Melissa supported this idea  ·  Dec 3, 2024

19. Call queue texting

    18 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Dec 3, 2024

20. Ability to dial out while there is an incoming call

    83 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Melissa supported this idea  ·  Dec 3, 2024