← RingCentral Ideas

Settings and activity

47 results found

  1. Activate Limited Extensions

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melissa supported this idea  · 

  2. Dial a call queue from a button

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Melissa supported this idea  · 

  3. Call Queue Log In/Out programmable key on phones

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Melissa supported this idea  · 

  4. Select which monitored users ring on your phone.

    18 votes
    1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Melissa supported this idea  · 

  5. Call reports from frequent callers.

    4 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Melissa supported this idea  · 

  6. Add Time Zone selector when scheduling a meeting in RC Video

    3 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    Melissa supported this idea  · 

  7. Reinstatement Of Previous QM Forms Scoring in Contact Center

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Melissa shared this idea  · 

  8. i would like to show the number of pages per fax sent and received under call log

    14 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Melissa supported this idea  · 

  9. Add Inbound Fax Analytics

    22 votes
    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Melissa supported this idea  · 

  10. Fax report

    22 votes
    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Melissa supported this idea  · 

  11. Average number of fax sent and receive

    5 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Melissa supported this idea  · 

  12. CXone Agent - Ability to view 'Coming Up' schedule events

    2 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Melissa commented  · 

    https://community.niceincontact.com/s/bridea/a5kUi0000001IKfIAM/cxone-agent-ability-to-view-coming-up-schedule-events

    Melissa shared this idea  · 

  13. Ability to force agents back to Available Status from Dashboard

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Melissa supported this idea  · 

  14. Site Specific Assignments For Contact Center Numbers In Service Portal

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melissa shared this idea  · 

  15. Adjust the Prompt repeat times of IVR menu

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Melissa supported this idea  · 

  16. Audit Trail Logging For Template Changes

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melissa shared this idea  · 

  17. Deleting Active Contacts In Bulk

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Melissa shared this idea  · 

  18. AAD Attribute mapping to License type for user accounts when auto provisioning with Azure

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Melissa supported this idea  · 

  19. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    584 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  20. Total DND time report

    76 votes
    Future Consideration  ·  10 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
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