← RingCentral Ideas

Settings and activity

35 results found

  1. CXone Agent - Ability to view 'Coming Up' schedule events

    2 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Melissa commented  · 

    https://community.niceincontact.com/s/bridea/a5kUi0000001IKfIAM/cxone-agent-ability-to-view-coming-up-schedule-events

    Melissa shared this idea  · 

  2. Ability to force agents back to Available Status from Dashboard

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Melissa supported this idea  · 

  3. Site Specific Assignments For Contact Center Numbers In Service Portal

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melissa shared this idea  · 

  4. Adjust the Prompt repeat times of IVR menu

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melissa supported this idea  · 

  5. Audit Trail Logging For Template Changes

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melissa shared this idea  · 

  6. Deleting Active Contacts In Bulk

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Melissa shared this idea  · 

  7. AAD Attribute mapping to License type for user accounts when auto provisioning with Azure

    4 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Melissa supported this idea  · 

  8. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  9. run user status report

    39 votes
    Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Melissa supported this idea  · 

  10. Max Agent Pop-up Alerts for Agents

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Melissa shared this idea  · 

  11. Clearview Escalation Process

    1 vote
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Melissa shared this idea  · 

  12. Ringcentral Video option to pause or stop auto-call recording

    7 votes
    Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Melissa supported this idea  · 

  13. Role-Based Toggle Visibility For SSO Enablement

    3 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Melissa shared this idea  · 

  14. Customizing Faxes: Removing "@rcfax.com" domain from email to fax

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Melissa shared this idea  · 

  15. Enhance Agent States

    45 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Melissa supported this idea  · 

  16. Automatic Agent State As "Available" Upon Agent Login to Max

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Melissa shared this idea  · 

  17. presence for polycom

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  18. presence keys template for Polycom phones

    19 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melissa supported this idea  · 

  19. RingCentral Call Queue Should Receive All Text Messages, Calls, Faxes, Emails, Etc.

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melissa supported this idea  · 

  20. Text From Call Queue Direct Number

    22 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Melissa supported this idea  · 
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