Case Portal: make all cases visible in the case portal.
This is the background for the idea: I opened a case, but it was not visible in the case portal. The reason was
My case (with case number 31653730) was assigned to the Sales team and it was being handled by a representative. Since the case is in a different category, it's not visible on the portal by default.

Please enable the visibility of all cases, also case which are handled by representatives.
It's simply easier to read a case than calling the contact center everytime.

Thank you
Kind Regards
Yvonne Simon