Currently, agents are unable to place an outbound call directly from the RingCentral App while an active call in MAX (NICE inContact) is on hold.

This workflow was previously possible using older RingCentral App/Desktop App versions but is no longer supported in the latest releases.

Business Impact:
- Agents frequently need to place outbound calls while keeping a customer on hold (e.g., contacting another department, supervisor, vendor, or third party).
- This workflow is no longer available after upgrading to newer RingCentral App versions.
- Customers who relied on this functionality have experienced workflow disruptions.

Requested Enhancement:
Restore the ability for RingCentral App to initiate outbound calls while a MAX agent has an active call on hold, similar to the behavior available in previous RingCentral Desktop App versions.

Environment:
- RingCentral Contact Center (MAX / NICE inContact)
- RingCentral App Desktop

Observed behavior:
- Working: RC Desktop App v25.4.1013.1.165
- Not working: RC App v26.2.2012.1528