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7 results found

  1. [VDI Optimization] RingCentral Media Provider Plugin for 10ZiG NOS (Omnissa Horizon)

    1 vote

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Richard Dean commented  · 

    1. The "Web App" Workaround (Most Effective)
    Instead of using the RingCentral Desktop App inside the VDI (Omnissa), tell the users to open a Chrome or Edge browser inside their virtual session and log in to app.ringcentral.com.

    Why it works: Browsers have built-in WebRTC handling. While not as good as a plugin, it is often more stable than an unoptimized desktop app in a VDI environment.

    Richard Dean shared this idea  · 

  2. Knowledge hub accept MP3 file upload

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Admin →
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    Richard Dean shared this idea  · 

  3. Audit Trail Scheduled Reporting

    11 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Subscriptions  ·  Admin →
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    Richard Dean supported this idea  · 

  4. Call Queue - Ability to turn off missed call tagging

    97 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Richard Dean commented  · 

    When one call queue member answered the call, the other members shows as missed calls. the infomation who answer the call should be indicated on the app.

  5. Increase Received Faxes Limit for more than 200

    34 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Richard Dean commented  · 

    KB article: https://support.ringcentral.com/article-v2/RingCentral-data-retention-policies.html?brand=RingCentral&product=MVP&language=en_UScustomer is hipa compliant that's why no email notification with attachment feature

  6. When an outbound call is connected play a prerecorded message before connecting callers

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. Play the recorded message once the outbound call is answered by the third party

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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