call notes visible across users
My colleague and I have a shared list of clients that we work from. It would be very helpful if there was a way to see the AI generated call notes between both of us as users. For example, with the shared SMS we can see what messages have been responded to by one another. However if we get a call in our shared queue, I cannot see the notes if she took the call, and she cannot see the notes if I took the call. Being able to make them visible to one another would help us mark calls as resolved.
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